Job summary
Due to an Internal promotion, we're offering an opportunity to join the Audiology Team at Great Ormond Street Hospital. The post will provide an excellent opportunity to develop your personal skills in a role that combines clinical and non-clinical elements. The clinical remit to the role includes assisting senior clinicians in assessments of a unique cohort of paediatric patients as well as supporting remote appointments and overseeing calibration and repairs. The non-clinical remit includes management of a clinical stream and providing administrative support to the clinicians
Main duties of the job
- To be solely responsible for the completion, maintenance and management of the GOSH entry to the national ESP database. To be the first point of contact and handle internal and external queries relating to this including liaison with other Trusts who require or share care. To lead training for the database.
- To enter patient data relating to ward referral activity onto PIMS. To coordinate patient attendance with the ward and any special arrangements such as isolation. To book isolation if required. To ensure appropriate staffing, specialists and equipment available for appointments
- To book and reschedule follow-up appointments for patients as requested by the clinical team and investigations as required following clinics relating to the team
- To support clinic and admission planning, including clinic prep, arranging tests and investigations as directed by the clinical team
- To book and reschedule follow-up appointments and meeting for staff
- To support planning and opportunities for service improvement
- Interpret and accurately input complex information and data
- Liaise effectively with other hospital departments to ensure good working relationships and effective running of specialty services
- Use problem solving skills to provide excellent customer service for own team, staff and patients
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or previous experience in a similar role
- Demonstrate evidence of commitment to professional development
Desirable
- Experience of working in a Paediatric Audiology or Cochlear Implant department
- Audiology training course / qualification
Experience/Knowledge
Essential
- Previous experience of administration and / or customer service
- Previous administrative experience in a similar setting
- High quality customer service skills
- Knowledge of Managing Electronic Patient Records (EPIC)
Desirable
- Experience of patient contact
- Previous experience in a clinical medical setting
- To have read and understood basics of Caldicott principles:
Skills/Abilities
Essential
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Able to interpret complex information and data.
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Desirable
- Able to supervise and support development of junior staff
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or previous experience in a similar role
- Demonstrate evidence of commitment to professional development
Desirable
- Experience of working in a Paediatric Audiology or Cochlear Implant department
- Audiology training course / qualification
Experience/Knowledge
Essential
- Previous experience of administration and / or customer service
- Previous administrative experience in a similar setting
- High quality customer service skills
- Knowledge of Managing Electronic Patient Records (EPIC)
Desirable
- Experience of patient contact
- Previous experience in a clinical medical setting
- To have read and understood basics of Caldicott principles:
Skills/Abilities
Essential
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Able to interpret complex information and data.
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Desirable
- Able to supervise and support development of junior staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital NHS Foundation Trust
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
