Job summary
This is an exciting opportunity to join our team, supporting two world-leading institutions that view technology and digital capability as central to delivering excellent clinical outcomes and leading-edge research. In 2021, Great Ormond Street Hospital (GOSH) and The Royal Marsden (RM) came together to form the Connect Partnership - a joint digital transformation programme built ona shared Epic electronic patient record (EPR) and supporting infrastructure.
Together, we are optimising how digital tools and data can be used to improve patient care, support cutting-edge research, and drive innovation in healthcare delivery. Our Epic instance is jointly managed by the Connect EPR Team, a single team spanning both organisations, working collaboratively to design, deliver, and evolve our shared digital platform.
Working closely with Configuration Managers, the wider EPR team, and operational stakeholders, you'll ensure that the development, delivery, and optimisation of these services are aligned with the Trusts' strategic goals and the evolving needs of clinical and operational users. You'll play a key role in supporting major upgrades, enabling new functionality, and driving forward improvements that deliver tangible benefits to patient care and research.
Our team works flexibly with a combination of remote and office based working days. You will be required to travel to all GOSH and RMH sites (Bloomsbury, Chelsea and Sutton).
Main duties of the job
We are seeking a highly capable and experienced Deputy Head of Design and Deliveryto join the Connect EPR Team and provide strategic and operational leadership across a broad portfolio of technical and integration areas.
In this pivotal role, you will lead the teams responsible for the following domains:
- User and Security Management- Managing user access, provisioning, and security roles within Epic to ensure safe, appropriate, and auditable access for all system users.
- Health Information Management (HIM)- Supporting the digital enablement of medical records processes including chart correction, document management and release of information.
- Bridges and Interfaces- Overseeing interface design and support, ensuring reliable data exchange between Epic and key Trust systems via HL7, FHIR, and other standards.
- Device Integration- Leading the integration and management of medical and clinical devices (e.g., barcode scanners, monitors, printers), ensuring smooth operation across care settings.
- Epic Environment Management - Coordinating environment strategy, version upgrades, build migration, and test planning across Epic environments in partnership with Epic and internal teams.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Educated to Masters level or equivalent experience
- Maths and English GCSE or equivalent qualification
- Clinical professional qualification or equivalent experience
- IT qualification in MS Office or equivalent experience
- Qualification in Change Management or equivalent experience
Desirable
- PRINCE2 Practitioner level or equivalent project management qualification or experience
- Epic Certification or other EPR configuration qualification
Experience/Knowledge
Essential
- Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
- Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
- Excellent managerial or strategic based operational or clinical knowledge of at least one of the following areas; Inpatients, Outpatients, Pharmacy, Oncology, Laboratory systems, Theatres or Imaging, including knowledge of relevant operational policies and procedures
- Knowledge of medical terminology
- Experience of managing complex, strategic projects or areas with complex working practices
- Experience of line -managing staff, including performing appraisals
- Previous NHS experience
- Experience of supporting the delivery of benefits and change management in a healthcare setting
- Understanding of Information Governance, SOPs and other governance, national and professional standards of practice or other regulations
Desirable
- Experience of managing significant operational budgets (>£1m pa)
- Experience of delivering benefits in a healthcare setting through the implementation of technology
- Experience of Epic or other EPR configuration
Skills/Abilities
Essential
- Excellent organisational and planning skills
- Exceptional leadership qualities with the ability to lead, manage and motivate several teams into achieving a common goal
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Excellent knowledge of IT systems and highly proficient in standard software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart complex information and knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings at board or senior level, resolve conflicts, maintain issues lists and work to a project plan
- Exceptional analytical and project management skills
- Demonstrable ability to influence, negotiate and motivate senior clinical staff, medical consultants and/or other senior managers
- Ability to resolve problems and make decisions based on complex facts or situations using the appropriate analysis, interpretation or comparison of a range of options
- Ability to present and argue a case confidently and persuasively
- Ability to concentrate for long periods of time on complex data and process analysis
- Ability to translate complex user requirements into sound application development plans;
- Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff, and relatives
- Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Person Specification
Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Educated to Masters level or equivalent experience
- Maths and English GCSE or equivalent qualification
- Clinical professional qualification or equivalent experience
- IT qualification in MS Office or equivalent experience
- Qualification in Change Management or equivalent experience
Desirable
- PRINCE2 Practitioner level or equivalent project management qualification or experience
- Epic Certification or other EPR configuration qualification
Experience/Knowledge
Essential
- Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
- Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
- Excellent managerial or strategic based operational or clinical knowledge of at least one of the following areas; Inpatients, Outpatients, Pharmacy, Oncology, Laboratory systems, Theatres or Imaging, including knowledge of relevant operational policies and procedures
- Knowledge of medical terminology
- Experience of managing complex, strategic projects or areas with complex working practices
- Experience of line -managing staff, including performing appraisals
- Previous NHS experience
- Experience of supporting the delivery of benefits and change management in a healthcare setting
- Understanding of Information Governance, SOPs and other governance, national and professional standards of practice or other regulations
Desirable
- Experience of managing significant operational budgets (>£1m pa)
- Experience of delivering benefits in a healthcare setting through the implementation of technology
- Experience of Epic or other EPR configuration
Skills/Abilities
Essential
- Excellent organisational and planning skills
- Exceptional leadership qualities with the ability to lead, manage and motivate several teams into achieving a common goal
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Excellent knowledge of IT systems and highly proficient in standard software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart complex information and knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings at board or senior level, resolve conflicts, maintain issues lists and work to a project plan
- Exceptional analytical and project management skills
- Demonstrable ability to influence, negotiate and motivate senior clinical staff, medical consultants and/or other senior managers
- Ability to resolve problems and make decisions based on complex facts or situations using the appropriate analysis, interpretation or comparison of a range of options
- Ability to present and argue a case confidently and persuasively
- Ability to concentrate for long periods of time on complex data and process analysis
- Ability to translate complex user requirements into sound application development plans;
- Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff, and relatives
- Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
