Referrals & Data Quality Administrator

Job summary

The Plastic Surgery and Craniofacial Services at Great Ormond Street Hospital areseeking a competent and dedicated individual to join our administrative team as Referrals & Data Quality Administrator to work within the Sight & Sound Directorate.Previous administrative experience with proven ICT skills which include the use of Microsoft applications is essential, as is the ability to work under pressure withaccuracy and attention to detail.You should be able to work to deadlines & targets, supporting the 18 week patient pathway whilst demonstrating excellent communication & organisational skills. You will be working as part of a team and closely with Medical Secretaries and the Assistant Service Manager.We are a friendly and welcoming team, working with the multidisciplinary clinicalteams to provide a high standard of service to our patients, parents & carers.

Main duties of the job

• Assist with telephone enquiries from parents and staff in a polite, courteous, helpful and confidential manner
• Register new patients upon receipt of referral, cross checking EPIC & NHS Spine to ensure there are no duplicate registration
• Monitor ERS (Electronic Referrals System) daily and process incoming GP referrals within 24 hours of receipt
• To be aware of and adhere to the Patient Access Policy
• Check patient demographics (address, contact numbers, GP & ethnicity) are accurate and updated
• Collecting / distributing post
• Demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and exceptional telephone manner

About us

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.