Job summary
An incredible opportunity has arisen for someone with a background in administration to join the Orthotics Team as their Service Administrator.
The main purpose of this role is to work closely with the Physiotherapy Department and Orthotic Service to provide administrative support to ensure the smooth running of the Orthotics Department.
Main duties of the job
o To be the first point of contact for patients/parents, GPs, referrers and other healthcare professionals contacting the orthotics department.
o To book and reschedule new patient and follow-up appointments for patients as requested by the clinical teams and orthotists.
o To follow the processes of booking and tracking the patient's appointment in the EPIC system, ensuring that communication with the patient is also carefully documented.
o To support the co-ordination of the ordering and receiving of the orthotics to ensure the items are correct before either being sent out to the patient or
before the patient returns for their fitting
o To ensure there is an adequate supply of stock items to ensure ease of access for clinical staff but avoiding waste
o To demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and an excellent telephone manner.
About us
We are keen to make our workforce as diverse as the communities we serve, and we hope to attract applications from underrepresented groups, including people with Black, Asian and Minority Ethnic heritage, people with a disability, and people from LGBTQ+ communities. By growing an ever more diverse workforce, we'll have a greater range of perspectives and knowledge, meaning that we can provide the children and young people at our hospital with even better care.
Our hospital is committed to creating an environment that is open and inclusive. Our staff are encouraged to engage with colleagues through the following networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women's networks; all of which are sponsored by a member of our Executive Management Team.
We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion and that understand diversity is a strength that is embraced and valued.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
Combined Values
Essential
Academic/Professional qualification/Training
Essential
- Qualified to 'A' Level / NVQ Level 3 Pass or equivalent experience in administration. To include good skills in English and Maths
- Evidence of continuing professional development
Desirable
- Qualified to Degree Level or equivalent training
Experience/Knowledge
Essential
- Experience of working under pressure and delivering to tight deadlines
- Excellent quality customer service skills
Desirable
- Demonstrable administration experience in healthcare
- Working experience in clinical / medical setting
Person Specification
Combined Values
Essential
Academic/Professional qualification/Training
Essential
- Qualified to 'A' Level / NVQ Level 3 Pass or equivalent experience in administration. To include good skills in English and Maths
- Evidence of continuing professional development
Desirable
- Qualified to Degree Level or equivalent training
Experience/Knowledge
Essential
- Experience of working under pressure and delivering to tight deadlines
- Excellent quality customer service skills
Desirable
- Demonstrable administration experience in healthcare
- Working experience in clinical / medical setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
