Job summary
Provide strong, professional leadership to the administrative teams they manage, within their specialties. Work in partnership with the Service/Operational Manager and with the other Assistant Service Managers within the division, as well as the clinical leads for their assigned specialties.
Engage all staff groups in the development, delivery and sustainment of innovative and effective management systems to ensure maximum operational efficiency within the Division.
Ensure that staff within the specialities are aware of, and working towards, the Trust's vision and the specific objectives and operational targets of the specialty. These will include the 18 week target and Better Values projects.
Ensure effective processes and procedures are in place to monitor and track performance and to support and guide the work of the RTT validators regarding the 18 week targets and pathways.
Main duties of the job
Carry out performance appraisals as per the Trusts policy and to maintain an environment of constant improvement amongst the staff
To manage the A&C staff to anticipate any shortages and to take action to minimise the impact of these on service delivery
To support the Operations/Service managers, as appropriate in sustaining high standards of clinical governance and safety across all services within Neurosciences.
To provide regular and accurate outpatient waiting time data to service managers.
To coordinate extra outpatient clinics. This will involve communicating with the clinical team in question, the outpatient team (reception cover, nursing cover, and room availability) and any diagnostic services relevant for the clinic in question.
To coordinate extra theatre lists, where appropriate. This will involve liaising with the clinical teams, and theatre management staff.
To assist in the production of monthly specialty-specific service reports ahead of regular service meetings.
To attend monthly specialty reviews for the relevant specialties
To minute monthly service meetings for relevant divisional specialties, as required
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Degree in Business Administration or equivalent experience within the workplace
- Continuing Professional Development
Desirable
- Management Qualifications
Experience/Knowledge
Essential
- Understanding of the structure of an NHS organisation
- Understanding of Health & Safety at Work Act, Equality & Diversity issues and all other relevant statutory regulations
- Management principles and practice including performance management
- Knowledge/understanding of confidentiality issues
- Knowledge of national access targets including 18-week Referral to Treatment
- Standards and related data collection and reporting techniques.
- Experience of managing staff, including appraisals, performance management, sickness, and selection
- Experience of critically reviewing policies and procedures & drafting amendments
- Working in a pressurised environment with day-to-day responsibility for a department's resources
- Management of complaints
Desirable
Skills/Abilities
Essential
- Ability to use Microsoft Word, PowerPoint, Excel
- Ability to work autonomously, prioritise own workload and act on own initiative
- Ability to communicate with all staff in a multidisciplinary setting
- Ability to communication with people from a diverse background with varying learning ability
- Ability to work as a team player
- Ability to supervise effectively and motivate members
- Robust Data Management skills
- Excellent leadership skills
Desirable
- Excellent budgetary management skills
- Minute taking
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Degree in Business Administration or equivalent experience within the workplace
- Continuing Professional Development
Desirable
- Management Qualifications
Experience/Knowledge
Essential
- Understanding of the structure of an NHS organisation
- Understanding of Health & Safety at Work Act, Equality & Diversity issues and all other relevant statutory regulations
- Management principles and practice including performance management
- Knowledge/understanding of confidentiality issues
- Knowledge of national access targets including 18-week Referral to Treatment
- Standards and related data collection and reporting techniques.
- Experience of managing staff, including appraisals, performance management, sickness, and selection
- Experience of critically reviewing policies and procedures & drafting amendments
- Working in a pressurised environment with day-to-day responsibility for a department's resources
- Management of complaints
Desirable
Skills/Abilities
Essential
- Ability to use Microsoft Word, PowerPoint, Excel
- Ability to work autonomously, prioritise own workload and act on own initiative
- Ability to communicate with all staff in a multidisciplinary setting
- Ability to communication with people from a diverse background with varying learning ability
- Ability to work as a team player
- Ability to supervise effectively and motivate members
- Robust Data Management skills
- Excellent leadership skills
Desirable
- Excellent budgetary management skills
- Minute taking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street Hospital
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
