Job summary
An exciting opportunity has arisen at Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) for the position of Deputy Catering Manager.
The post holder will support the Head of Catering Services on all catering matters at GOSH to ensure the effective and efficient delivery of all patients, staff and visitor catering services.
This role forms part of the senior catering management team and will be expected to be involved in managing all catering functions across the entire GOSH site. The service is operated in-house and a delivers a fresh cook service to its patient, visitors & staff. The post will ensure the patient catering service meets the wide range of nutritional and dietary needs to our children. The catering service a high profile and value service and was shortlisted for the Team Award as the 2023 Annual GOSH Awards.
The successful candidate will have good communication skills and possess the ability to work on their own initiative. Whilst desirable, it is not essential that applicants have experience in working in a Healthcare environment.
Main duties of the job
- To support the management of all catering services at GOSH.
- Ensure, through sound fiscal management, that services are delivered within tight budgetary control and the requirements of the Trust in line with Government initiatives, Trust objectives and financial efficiency targets
- The post holder will form part of the facilities management team and will be expected to be involved in managing catering functions across the entire GOSH site
- Be responsible for supporting the development of Patient and Retail Catering operations.
- To be responsible for ensuring that the Trusts environment is safe for patients & staff.
- Be the lead for food hygiene - compliance and assurance
- Develop and maintain close working relationships with the operational clinical teams.
- Deliver a compliant and value for money service for all areas within your control.
- Subject matter expert relating to catering/food etc
- Support the development of the service and any related catering projects within the organisation
- Be an ambassador for the Catering Services and wider Space and Place Directorate
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Degree level of education or equivalent work experience & Evidence of on-going personal and professional development
- HNC in Hotel Catering and Institutional Management or equivalent
- Level 3 Certificate in Food Safety
- Detailed Health and Safety knowledge for the operation of a catering service
Desirable
- Advanced food hygiene level 4 certification
- FDQ (Food and Drink Qualification) Auditing Skills Course
- Level 2 Award in Identifying and Controlling Food Allergy Risks
- Membership to a professional association for hospital catering
Experience/Knowledge
Essential
- In depth experience in patient dining and special diets
- A good understanding of NHS strategy and policy
- Must have clear ideas on how to improve customer satisfaction and raise service profile
- Significant operational management either in an NHS or Private Sector environment, considerable experience of management or supervisory level
- Staff and budget management including budgets across all services for pay, non-pay, contract management. Physical asset management of relevant equipment
Desirable
- Experience of menu planning, costings and dietetic understanding
- Experience of monitoring and managing contracts to achieve levels and quality of service in line with customer requirements
- Knowledge, understanding and experience in Risk Management and Governance issues.
- Experience of staff management; Up to date knowledge of good people management practices, able to demonstrate experience in motivating and leading a team
Skills/Abilities
Essential
- Ability to act as both a team leader and team player
- Creative thinking and strong management skills
- Ability to achieve results through people directly managed
- Ability to manage change
- Excellent numerical and analytical skills with the ability to understand, manipulate and interpret complex data
- Excellent written and verbal communication skills; Ability to negotiate, use tact, be empathetic, persuasive and use diplomacy skills
- Effective negotiator to achieve required outcomes in a complex environment
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Degree level of education or equivalent work experience & Evidence of on-going personal and professional development
- HNC in Hotel Catering and Institutional Management or equivalent
- Level 3 Certificate in Food Safety
- Detailed Health and Safety knowledge for the operation of a catering service
Desirable
- Advanced food hygiene level 4 certification
- FDQ (Food and Drink Qualification) Auditing Skills Course
- Level 2 Award in Identifying and Controlling Food Allergy Risks
- Membership to a professional association for hospital catering
Experience/Knowledge
Essential
- In depth experience in patient dining and special diets
- A good understanding of NHS strategy and policy
- Must have clear ideas on how to improve customer satisfaction and raise service profile
- Significant operational management either in an NHS or Private Sector environment, considerable experience of management or supervisory level
- Staff and budget management including budgets across all services for pay, non-pay, contract management. Physical asset management of relevant equipment
Desirable
- Experience of menu planning, costings and dietetic understanding
- Experience of monitoring and managing contracts to achieve levels and quality of service in line with customer requirements
- Knowledge, understanding and experience in Risk Management and Governance issues.
- Experience of staff management; Up to date knowledge of good people management practices, able to demonstrate experience in motivating and leading a team
Skills/Abilities
Essential
- Ability to act as both a team leader and team player
- Creative thinking and strong management skills
- Ability to achieve results through people directly managed
- Ability to manage change
- Excellent numerical and analytical skills with the ability to understand, manipulate and interpret complex data
- Excellent written and verbal communication skills; Ability to negotiate, use tact, be empathetic, persuasive and use diplomacy skills
- Effective negotiator to achieve required outcomes in a complex environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street Hospital
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
