Job summary
An exciting opportunity has arisen for an enthusiastic Receptionist/Administrator to join the Outpatients Department at Great Ormond Street Hospital for Children NHS Trust.
You will rotate between Outpatients, Travel Reimbursement and Main Reception providing excellent patient experience in all areas.The role is busy and the variety of tasks makes it incredibly interesting - no two days are the same!You will work closely with multi-disciplinary teams (Nurses, Consultants, Play Specialists, Health Care Assistants) and be a valued member of the wider team.Previous customer service experience is essential.You must demonstrate good computer literacy skills and be confident and competent in sending emails, using patient/customer information databases, Excel and Access.The post involves working on a shift pattern Mondays to Fridays. The hours are between 08.00 - 20.00. Youwill also be required to work some weekends i.e. Saturdays and Sundays dependent on work area as part of a rota system
**PREVIOUS APPLICANTS NEED NOT APPLY**
Main duties of the job
You will provide reception duties to enable our multidisciplinary teams to deliver effective services to our patients.
Other duties include:
- To deal with first line enquiries from patients, parents/relatives/carers and staff.
- To provide a responsive reception service for patients, parents/relatives/carers, visitors and staff promoting a welcoming atmosphere.
- To support with the issue of parking permits at all reception desks.
- To be responsible for the effective, accurate and timely management of the electronic patient record system (Epic), specifically patient information, booking, and clinic outcome recording.
- To support the monitoring of patient waiting times by liaising with the Nursing teams and specialties using the clinic space.
- To manage follow-up appointment letters.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- GCSE or equivalent in Maths and English
Desirable
Experience/Knowledge
Essential
- Experience in an administration, customer or patient focused role
Desirable
- Prior NHS experience
- Knowledge of Managing Electronic Patient Records (EPIC)
- Knowledge of NHS policy, including referral to treatment targets
Skills/Abilities
Essential
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Exercises judgement and problem-solving skills
- Ability to multi-task, plan and organise straightforward activities
- Able to demonstrate own activities to new or less experienced employees / support day to day coordination of staff
- Able to use databases, input and interpret complex information and data
- Understands the importance of confidentiality and takes responsibility for protecting confidential information
- Able to follow routine and non-routine written procedures, processes and verbal instructions accurately with attention to detail
- Able to work as an effective team player and work autonomously to manage own workload to meet deadlines
- Ability to accurately check correspondence, scanned docs
- Demonstrate evidence of commitment to professional development
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- GCSE or equivalent in Maths and English
Desirable
Experience/Knowledge
Essential
- Experience in an administration, customer or patient focused role
Desirable
- Prior NHS experience
- Knowledge of Managing Electronic Patient Records (EPIC)
- Knowledge of NHS policy, including referral to treatment targets
Skills/Abilities
Essential
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Exercises judgement and problem-solving skills
- Ability to multi-task, plan and organise straightforward activities
- Able to demonstrate own activities to new or less experienced employees / support day to day coordination of staff
- Able to use databases, input and interpret complex information and data
- Understands the importance of confidentiality and takes responsibility for protecting confidential information
- Able to follow routine and non-routine written procedures, processes and verbal instructions accurately with attention to detail
- Able to work as an effective team player and work autonomously to manage own workload to meet deadlines
- Ability to accurately check correspondence, scanned docs
- Demonstrate evidence of commitment to professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street Hospital
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
