Job summary
The post holder is responsible for carrying out the routine provision of the Financial Administration Services for International & Private Patients. To co-ordinate pre-authorisation as an effective service by collaboration between staff and all internal and external stakeholders required for approving admissions, and ensuring the work is produced in an efficient and timely manner to comply with process guidelines.The post holder will support with a comprehensive, effective admissions and administrative service to all new and existing patients, demonstrating a duty of care. Exceptional interpersonal and communication skills are essential, as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, consultants, and external agencies.
Main duties of the job
To ensure that patients and their families are provided with an excellent service that is focused on meeting their needs.o To provide an effective and efficient service to establish funding streams.o To ensure that financial information is recorded accurately.o To work effectively as part of a team, including medical secretaries and consultants.o To be the initial point of contact for all pre-authorisation requests.o To ensure all authorisations for treatment are requested and recorded accurately.o To be responsible for the co-ordination of authorisation service with the support of the Team Leader and/or Manager.o To effectively communicate with all stakeholders/consultants as to the status of secured funding.o To be a key point of contact for embassy relations, upholding the Trust values and building relationships with key embassy medical and administrative staff.o To take responsibility for the management of current and historic authorisation requests, and understanding the impact that this has on Trust debt levels.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
To ensure that patients and their families are provided with an excellent service that is focused on meeting their needs. To provide an effective and efficient service to establish funding streams. To ensure that financial information is recorded accurately. To work effectively as part of a team, including medical secretaries and consultants. To be the initial point of contact for all pre-authorisation requests. To ensure all authorisations for treatment are requested and recorded accurately. To be responsible for the co-ordination of authorisation service with the support of the Team Leader and/or Manager. To effectively communicate with all stakeholders/consultants as to the status of secured funding. To be a key point of contact for embassy relations, upholding the Trust values and building relationships with key embassy medical and administrative staff. To take responsibility for the management of current and historic authorisation requests, and understanding the impact that this has on Trust debt levels. To work effectively with the team to ensure a recognised financial service is always provided. To be familiar with the working needs and requirements of International clients regarding cover for treatment or services. To support the Credit Controllers to resolve any queries related to missing letters of authorisation and assist with any related matters. To support reception on clinic days to assist with Finance queries. To deal with telephone enquiries in a professional, efficient, and polite manner, taking messages where required. To ensure the Authorisation teams scanning and filing is kept up to date. To assist other members of the team where necessary. To provide cover in periods of colleagues absence. To prepare invoices in the state of pending, collating all required supporting documentation before releasing the invoices to the Embassies for payment. To undertake any other reasonable tasks required of the post holder by the Team Leader. To ensure that polices relevant to the role are implemented and suggest changes or improvement to processes and procedures within the team.General Duties To maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies. This will include working with embassies and private insurers. To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and directed to do so by the Head of Finance Operations. To respect the confidentiality of patient data and not to disclose data to any unauthorised persons. To undertake other appropriate duties as directed by the Head of Finance Operations
Job description
Job responsibilities
To ensure that patients and their families are provided with an excellent service that is focused on meeting their needs. To provide an effective and efficient service to establish funding streams. To ensure that financial information is recorded accurately. To work effectively as part of a team, including medical secretaries and consultants. To be the initial point of contact for all pre-authorisation requests. To ensure all authorisations for treatment are requested and recorded accurately. To be responsible for the co-ordination of authorisation service with the support of the Team Leader and/or Manager. To effectively communicate with all stakeholders/consultants as to the status of secured funding. To be a key point of contact for embassy relations, upholding the Trust values and building relationships with key embassy medical and administrative staff. To take responsibility for the management of current and historic authorisation requests, and understanding the impact that this has on Trust debt levels. To work effectively with the team to ensure a recognised financial service is always provided. To be familiar with the working needs and requirements of International clients regarding cover for treatment or services. To support the Credit Controllers to resolve any queries related to missing letters of authorisation and assist with any related matters. To support reception on clinic days to assist with Finance queries. To deal with telephone enquiries in a professional, efficient, and polite manner, taking messages where required. To ensure the Authorisation teams scanning and filing is kept up to date. To assist other members of the team where necessary. To provide cover in periods of colleagues absence. To prepare invoices in the state of pending, collating all required supporting documentation before releasing the invoices to the Embassies for payment. To undertake any other reasonable tasks required of the post holder by the Team Leader. To ensure that polices relevant to the role are implemented and suggest changes or improvement to processes and procedures within the team.General Duties To maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies. This will include working with embassies and private insurers. To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and directed to do so by the Head of Finance Operations. To respect the confidentiality of patient data and not to disclose data to any unauthorised persons. To undertake other appropriate duties as directed by the Head of Finance Operations
Person Specification
GOSH Culture and Values
Essential
- Our Always values o Always welcoming o Always helpful o Always expert o Always one team
Academic/Professional qualification/Training
Essential
- NVQ level 3 in Business administration, GCSE Maths and English, Intermediate Level or equivalent work related experience.
- Able to demonstrate experience of working with patients and members other key departments team
- Experience as working as a team player
- Computer literacy
- Experience of busy pre-authorisation office setting
Skills/Abilities
Essential
- Excellent verbal and written communication skills.
- Ability to communicate service-related information to all International stakeholders (managers, colleagues, consultants, clients and families).
- Ability to provide/receive complex or sensitive information relevant to the post to/from International stakeholders
- Ability to work successfully with all International stakeholders
- Ability to demonstrate sound judgment and act on own initiative in situations within set policies and procedures.
- Ability to provide non-clinical advice and information.
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Person Specification
GOSH Culture and Values
Essential
- Our Always values o Always welcoming o Always helpful o Always expert o Always one team
Academic/Professional qualification/Training
Essential
- NVQ level 3 in Business administration, GCSE Maths and English, Intermediate Level or equivalent work related experience.
- Able to demonstrate experience of working with patients and members other key departments team
- Experience as working as a team player
- Computer literacy
- Experience of busy pre-authorisation office setting
Skills/Abilities
Essential
- Excellent verbal and written communication skills.
- Ability to communicate service-related information to all International stakeholders (managers, colleagues, consultants, clients and families).
- Ability to provide/receive complex or sensitive information relevant to the post to/from International stakeholders
- Ability to work successfully with all International stakeholders
- Ability to demonstrate sound judgment and act on own initiative in situations within set policies and procedures.
- Ability to provide non-clinical advice and information.
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
