Job summary
The post holder is responsible for assisting the Pre-Authorisation team with preparing estimates, maintaining, and tracking information on estimates and general administrative support for all new and existing patient admissions.The post holder will support with a comprehensive, effective admissions and administrative service to all new and existing patients, demonstrating a duty of care. Exceptional interpersonal and communication skills are essential, as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, consultants, and external agencies.
Main duties of the job
To create cost estimates for self-funding patients and non-contract sponsoring bodies, giving them an approximate cost of an admission.o To authorise inpatient admissions by liaising with private medical insurers, embassies, self-funding patients and other healthcare sponsors.o To coordinate inpatient care authorisation, including extending treatment approval with embassies & insurers, seeking private referrals for other hospital specialties, re-estimating costs for unexpected complications in a patient's care and maintaining strong lines of communication between healthcare sponsors and consultants.o To seek approval for outstanding authorisations, including HDU/ICU bed requirements and emergency admissions.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
To create cost estimates for self-funding patients and non-contract sponsoring bodies, giving them an approximate cost of an admission. To authorise inpatient admissions by liaising with private medical insurers, embassies, self-funding patients and other healthcare sponsors. To coordinate inpatient care authorisation, including extending treatment approval with embassies & insurers, seeking private referrals for other hospital specialties, re-estimating costs for unexpected complications in a patients care and maintaining strong lines of communication between healthcare sponsors and consultants. To seek approval for outstanding authorisations, including HDU/ICU bed requirements and emergency admissions. To liaise with medical secretaries to ensure that all treatment is authorised and that parents may be aware of any shortfalls between what is authorised by a medical insurer/sponsor, and what may be required by a consultant. To collaborate with the bookings team to keep track of emergency transfers/admissions and inform any consultants and their secretaries of unexpected impediments in getting treatment authorised. To work closely with the outpatient authorisation team to make sure that patients are being authorised on the right pathway when they are admitted or discharged. To escalate in a timely and accurate fashion any challenges encountered when preparing high value estimates to the Team Leader / Finance Services Manager. To work with and assist in developing good working practices and procedures across the department to meet Trust and Directorate initiatives. To maintain Trust agreed standards of data in relation to patient confidentiality and legislation. To ensure maintenance of good relationships, communications, and teamwork with all disciplines within the department and other departments of the hospital always maintaining confidentiality. To demonstrate an insight into own development, contributing to the process of identifying own educational and training needs in conjunction with line manager and the development of personal development plan. To provide cover in periods of colleagues absence. To prepare invoices in the state of pending, collating all required supporting documentation before releasing the invoices to the Embassies for payment. To undertake any other reasonable tasks required of the post holder by the Team Leader. To ensure that polices relevant to the role are implemented and suggest changes or improvement to processes and procedures within the team.General Duties To maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies. This will include working with embassies and private insurers. To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and directed to do so by the Head of Finance Operations. To respect the confidentiality of patient data and not to disclose data to any unauthorised persons. To undertake other appropriate duties as directed by the Head of Finance Operations.
Job description
Job responsibilities
To create cost estimates for self-funding patients and non-contract sponsoring bodies, giving them an approximate cost of an admission. To authorise inpatient admissions by liaising with private medical insurers, embassies, self-funding patients and other healthcare sponsors. To coordinate inpatient care authorisation, including extending treatment approval with embassies & insurers, seeking private referrals for other hospital specialties, re-estimating costs for unexpected complications in a patients care and maintaining strong lines of communication between healthcare sponsors and consultants. To seek approval for outstanding authorisations, including HDU/ICU bed requirements and emergency admissions. To liaise with medical secretaries to ensure that all treatment is authorised and that parents may be aware of any shortfalls between what is authorised by a medical insurer/sponsor, and what may be required by a consultant. To collaborate with the bookings team to keep track of emergency transfers/admissions and inform any consultants and their secretaries of unexpected impediments in getting treatment authorised. To work closely with the outpatient authorisation team to make sure that patients are being authorised on the right pathway when they are admitted or discharged. To escalate in a timely and accurate fashion any challenges encountered when preparing high value estimates to the Team Leader / Finance Services Manager. To work with and assist in developing good working practices and procedures across the department to meet Trust and Directorate initiatives. To maintain Trust agreed standards of data in relation to patient confidentiality and legislation. To ensure maintenance of good relationships, communications, and teamwork with all disciplines within the department and other departments of the hospital always maintaining confidentiality. To demonstrate an insight into own development, contributing to the process of identifying own educational and training needs in conjunction with line manager and the development of personal development plan. To provide cover in periods of colleagues absence. To prepare invoices in the state of pending, collating all required supporting documentation before releasing the invoices to the Embassies for payment. To undertake any other reasonable tasks required of the post holder by the Team Leader. To ensure that polices relevant to the role are implemented and suggest changes or improvement to processes and procedures within the team.General Duties To maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies. This will include working with embassies and private insurers. To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and directed to do so by the Head of Finance Operations. To respect the confidentiality of patient data and not to disclose data to any unauthorised persons. To undertake other appropriate duties as directed by the Head of Finance Operations.
Person Specification
GOSH Culture and Values
Essential
- Our Always values o Always welcoming o Always helpful o Always expert o Always one team
Academic/Professional qualification/Training
Essential
- NVQ level 3 in Business administration, GCSE Maths and English, Intermediate Level or equivalent work related experience
- Able to demonstrate experience of working with patients and members other key departments team
- Experience as working as a team player
- Computer literacy
- Experience of busy pre-authorisation office setting
Skills/Abilities
Essential
- Excellent written and verbal communication skills combined with an effective and courteous telephone manner
- Able to demonstrate tact and diplomacy when dealing with distressed/angry patients or relatives
- Ability to contribute to team working and to develop good working relationships
- Ability to work under pressure and exercise judgement when dealing with enquiries
- Effective in managing own time
- Ability to prioritise; to be organised and flexible. Able to effectively accommodate ad hoc demands to existing workload
- Neat, tidy, and able to portray a professional image
- Ability to participate and escalate problems in a timely and thorough manner
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Person Specification
GOSH Culture and Values
Essential
- Our Always values o Always welcoming o Always helpful o Always expert o Always one team
Academic/Professional qualification/Training
Essential
- NVQ level 3 in Business administration, GCSE Maths and English, Intermediate Level or equivalent work related experience
- Able to demonstrate experience of working with patients and members other key departments team
- Experience as working as a team player
- Computer literacy
- Experience of busy pre-authorisation office setting
Skills/Abilities
Essential
- Excellent written and verbal communication skills combined with an effective and courteous telephone manner
- Able to demonstrate tact and diplomacy when dealing with distressed/angry patients or relatives
- Ability to contribute to team working and to develop good working relationships
- Ability to work under pressure and exercise judgement when dealing with enquiries
- Effective in managing own time
- Ability to prioritise; to be organised and flexible. Able to effectively accommodate ad hoc demands to existing workload
- Neat, tidy, and able to portray a professional image
- Ability to participate and escalate problems in a timely and thorough manner
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
