Job summary
As an Epic (EPR) Credentialed Trainer the post holder is responsible for:
- Delivering end user training to new starters at GOSH on multiple Epic training packages, in the classroom or virtually, to small groups or 1:1 sessions.
- Maintain Epic training curriculum documents, including lesson plans, exercise booklets, elearnings and EUPA (assessments).
- Further develop your training portfolio by successfully completing additional courses in GOSH's Credentialed Trainer training programme within a specified timeframe.
- Provide ongoing training and efficiency support to all Epic users.
- Participate in the Trust's Epic Thrive Programme providing trainer knowledge and efficiency training as required.
- Assisting with troubleshooting and testing of the training environment and curriculum to ensure it is safe, usable, secure and robust.
- When needed, participate in the rota to provide telephone training support via the EPR Helpdesk.t
Main duties of the job
1. To deliver a selection of Epic Induction Training Courses plus ad hoc courses to employees of GOSH.
2. Work closely with the EPR Configuration teams to administer training packages to reflect the Epic system build.
3. Be an expert in training workflows, troubleshoot problems and address questions from end users.
4. Receive training on additional courses you will teach and deliver a panel presentation on the material you will be teaching to receive credentialed status.
5. Deliver training packages and workflows in an easy to understand format to individuals and/or groups of Trust staff, including at senior and director level.
6. Assist in specialist training sessions and offer training support to clinical specialist trainers or information officers.
7. Ensure end-users are given the appropriate levels of access and security to the EPR system as defined by their job role.
8. Participate in general administrative support for all training activities related to end-user training.
9. Log training or workflow issues as they arise and liaise with EPR colleagues to achieve resolution and escalate unresolved issues through the Training or Configuration Teams as appropriate.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment below.
Person Specification
Academic/Professional Qualifications/Training
Essential
- Educated to degree level or equivalent experience
- Certification in at least one Epic application
Desirable
- Certification of Education or other relevant training qualification
- Training certificate or equivalent in digital learning design and authoring tools
GOSH Culture and Values
Essential
- Our Always values
- Knowledge and understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Experience/Knowledge
Essential
- Configuration accreditation and experience as a Credentialed Trainer for at least one Epic application
- Knowledge of a specific clinical subject area relating to an EPR
- Experience of working in a team - display team values, positive, willing, and cooperative.
- Proven experience in supporting the use of technology in teaching and learning.
- Experience of providing education or learning within NHS or healthcare setting.
- Experience of developing Epic training material.
- Understanding of Information Governance
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Experience working with different media and file formats including video.
Desirable
- Producing eLearning materials and associated support services.
- Experience in leading a small team of staff, be able to motivate and support to meet deadlines
- Experience of supporting change management
- Experience of using design software (eg articulate storyline/articulate 360 or similar).
- Experience leading in the development process of eLearning from planning to release.
Skills/Abilities
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to work collaboratively with own team members as well as those in other application teams
- Attentive to details and able to accurately and appropriately record data
- The ability to maintain a professional approach and demonstrate excellent interpersonal skills at all times (organisational and communication)
- Ability to take a creative approach to resolving a learning design challenge.
- Ability to learn new tools and software to meet the requirements of the job.
Desirable
- Good analytical and project management skills
Person Specification
Academic/Professional Qualifications/Training
Essential
- Educated to degree level or equivalent experience
- Certification in at least one Epic application
Desirable
- Certification of Education or other relevant training qualification
- Training certificate or equivalent in digital learning design and authoring tools
GOSH Culture and Values
Essential
- Our Always values
- Knowledge and understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Experience/Knowledge
Essential
- Configuration accreditation and experience as a Credentialed Trainer for at least one Epic application
- Knowledge of a specific clinical subject area relating to an EPR
- Experience of working in a team - display team values, positive, willing, and cooperative.
- Proven experience in supporting the use of technology in teaching and learning.
- Experience of providing education or learning within NHS or healthcare setting.
- Experience of developing Epic training material.
- Understanding of Information Governance
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Experience working with different media and file formats including video.
Desirable
- Producing eLearning materials and associated support services.
- Experience in leading a small team of staff, be able to motivate and support to meet deadlines
- Experience of supporting change management
- Experience of using design software (eg articulate storyline/articulate 360 or similar).
- Experience leading in the development process of eLearning from planning to release.
Skills/Abilities
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to work collaboratively with own team members as well as those in other application teams
- Attentive to details and able to accurately and appropriately record data
- The ability to maintain a professional approach and demonstrate excellent interpersonal skills at all times (organisational and communication)
- Ability to take a creative approach to resolving a learning design challenge.
- Ability to learn new tools and software to meet the requirements of the job.
Desirable
- Good analytical and project management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Drive, 40 Bernard Street
London
WC1N 1LE
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
