Job summary
An exciting opportunity has arisen within PAMHS department to work with the administrative team. You will be required to provide high quality administrative support to contribute to the efficient running of our service.
The post holder will provide professional, high quality, comprehensive senior administrative support to enable Psychological team to deliver effective services to our patients, ensuring appointments and communications are processed in timely manner.
The post holder will be expected to work as part of the outpatient team and may be asked to provide cover for other team members when necessary to ensure smooth day to day running of the department.
You will need to be a strong team player, with excellent communication skills and committedto providing the highest possible standard of service to our patients, families and to both our internal and external colleagues.
The successful candidate will be based in PAMHS department - flexible working arrangement can be considered.
Main duties of the job
- To be the first point of contact for patients/parents, GPs, referrers and other healthcare professionals, managers and staff contacting the department.
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Provide expert advice and leadership to ensure that high quality service is delivered.
- Liaise with clinicians and managers on all issues pertaining to the delivery of the service and follow through any necessary actions.
- Train/support onboarding and /or demonstrate own activities to new or less experienced employees / support day to day coordination of staff.
- To book and reschedule appointments for patients as requested by the clinical team and investigations as required following clinics relating to the team.
- To support clinic planning, including clinic prep, arranging tests and investigations as directed by the clinical team.
- To assist the department in meeting its RTT 18 weeks obligations in line with the Access Policy
- To obtain the results of tests and investigations and communicate them to the clinical team in a timely fashion. To inform clinical staff where delays in obtaining results arelikely to occur.
- To facilitate ad hoc department meetings, preparing and distributing all associated papers and taking minutes, dealing with any outstanding follow-up action, book venues, catering and ensure adequate IT equipment is available.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Academic/Professional qualification/Training
Essential
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
- Demonstrate evidence of commitment to professional development
Experience/Knowledge
Essential
- Previous experience of administration and / or customer service
- Previous administrative experience in a similar setting
- High quality customer service skills
Desirable
- Knowledge of Managing Electronic Patient Records (EPIC)
- Experience of patient contact
- Previous experience in a clinical medical setting
- To have read and understood basics of Caldicott principles: https://www.england.nhs.uk/wpcontent/uploads/2019/10/confidentiality-policy-v5.1.pdf and GDPR: https://www.nhsemployers.org/- /media/Employers/Publications/Changes-to-data-regulationunder-GDPR.pdf
Skills/Abilities
Essential
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Able to interpret complex information and data.
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Desirable
- Able to supervise and support development of junior staff
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Person Specification
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Academic/Professional qualification/Training
Essential
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
- Demonstrate evidence of commitment to professional development
Experience/Knowledge
Essential
- Previous experience of administration and / or customer service
- Previous administrative experience in a similar setting
- High quality customer service skills
Desirable
- Knowledge of Managing Electronic Patient Records (EPIC)
- Experience of patient contact
- Previous experience in a clinical medical setting
- To have read and understood basics of Caldicott principles: https://www.england.nhs.uk/wpcontent/uploads/2019/10/confidentiality-policy-v5.1.pdf and GDPR: https://www.nhsemployers.org/- /media/Employers/Publications/Changes-to-data-regulationunder-GDPR.pdf
Skills/Abilities
Essential
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Able to interpret complex information and data.
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Desirable
- Able to supervise and support development of junior staff
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
