Job summary
The CESS and RESCAS Service at Great Ormond Street Hospital is seeking to recruit a Service Coordinator to join the team for a permanent position. The post holder will be responsible for providing high level comprehensive secretarial and administrative support to a team of clinicians and nurses, will need to enjoy a busy and varied workload and have the ability to prioritise their workload effectively.
We are looking for an enthusiastic, organised, and EPIC-competent individual to work as part of a large multi-disciplinary team in the CESS and RESCAS service and the Brain directorate.
This post will be offered as a permanent position. This is an exciting opportunity for somebody to broaden their existing skillset and help shape the future of the department.
Main duties of the job
The Co-ordinator for the Children's Epilepsy Surgery Service (CESS) and Refractory Epilepsy Specialist Clinical Advisory Service (RESCAS) will be responsible for the co-ordination from enrolment to discharge of patients on the CESS and RESCAS programme as part of a team of Epilepsy Service.
This would involve the co-ordination of admissions, outpatient appointments, investigations, and multidisciplinary meetings. Liaison with medical staff, other departments and other hospitals is essential. The post holder will be one of the main points of contact for referring professionals and families. Data input on the local CESS and RESCAS tracker system and updating the information is essential for data outcomes. The post holder will work very closely with the lead epilepsy surgery clinicians and nurses when co-ordinating and liaising with professionals and families
As a Service Coordinator you should have excellent written and verbal communication; strong administrative and organisational skills, diary management, and minute taking. You should be able to demonstrate that you are a team player but can work independently with minimal supervision. High proficiency in MS Excel is necessary in this role.
You will be expected to lead by example and demonstrate the Trust's Always Values to deliver an enhanced service:
Always welcoming
Always helpful
Always expert
Always one team
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Academic/Professional qualification/Training
Essential
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
- Demonstrate evidence of commitment to professional development
Desirable
- AMSPAR qualified
- Microsoft Office Certification
Experience/Knowledge
Essential
- Previous experience of administration
- High quality customer service skills
Desirable
- Knowledge of Managing Electronic Patient Records (EPIC)
- Previous experience in a clinical medical setting
- Experience of patient contact
Skills/Abilities
Essential
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Able to use empathy and emotional intelligence when dealing with difficult situations
- Excellent diary management skills
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player
- Able to work independently, with minimal supervision, to meet deadlines.
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy and professionalism
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Academic/Professional qualification/Training
Essential
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
- Demonstrate evidence of commitment to professional development
Desirable
- AMSPAR qualified
- Microsoft Office Certification
Experience/Knowledge
Essential
- Previous experience of administration
- High quality customer service skills
Desirable
- Knowledge of Managing Electronic Patient Records (EPIC)
- Previous experience in a clinical medical setting
- Experience of patient contact
Skills/Abilities
Essential
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Able to use empathy and emotional intelligence when dealing with difficult situations
- Excellent diary management skills
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player
- Able to work independently, with minimal supervision, to meet deadlines.
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy and professionalism
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
