Job summary
An exciting opportunity has arisen within APOA to work with the administrative team. You will be part of a small team and will be required to provide a high quality administrative service, contributing to the efficient running of the Anaesthetic Pre Op Assessment Department.
The job is highly varied and rewarding. You will be working within a dedicated team, acting as a focal point for all who visit the APOA department. You will also play a critical role in developing and maintaining the clinics for APOA
You will need to be a strong team player, with excellent communication skills and committed to providing the highest possible standard of service to our patients, families and to both our internal and external colleagues.
Main duties of the job
o Welcomes patients, staff and visitors in a friendly manner to the APOA department,
ensuring that patients time of arrival is documented
o Accurately book patients into the department, confirming all identification and personal details are correct, updating EPIC with any changes to patient details.
Ensure the patient arrival times are logged and recorded when checking them into APOA.
o Be responsible for the routine upkeep of the photocopier and printers, dealing with
maintenance needs as necessary
o Maintain absolute confidentiality regarding patient information to all parties unrelated to
their medical care
Open and route incoming mail, distribute correspondence and other material to clinical staff
Perform a variety of routine typing assignments as appropriate
o Be able to update electronic records, possess satisfactory typing skills needed to draft
correspondence and enter data electronically
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Educated to GCSE or equivalent level, with at least A* - C in English and Maths
- Administration Qualification (Apprenticeship/NVQ)
Experience/Knowledge
Essential
- Previous experience covering reception areas or in a similar customer service role
- Understanding of and commitment to the need for confidentiality
- High quality customer service skills
- Experience of data entry
- Knowledge of Managing Electronic Patient Records (EPIC)
- Experience of patient contact
Desirable
- Previous experience in a clinical medical setting
Skills/Abilities
Essential
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Able to interpret complex information and data.
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Desirable
- Able to supervise and support development of junior staff
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Educated to GCSE or equivalent level, with at least A* - C in English and Maths
- Administration Qualification (Apprenticeship/NVQ)
Experience/Knowledge
Essential
- Previous experience covering reception areas or in a similar customer service role
- Understanding of and commitment to the need for confidentiality
- High quality customer service skills
- Experience of data entry
- Knowledge of Managing Electronic Patient Records (EPIC)
- Experience of patient contact
Desirable
- Previous experience in a clinical medical setting
Skills/Abilities
Essential
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and emotional intelligence when dealing with difficult situations
- Able to interpret complex information and data.
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Desirable
- Able to supervise and support development of junior staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
