Job summary
An exciting opportunity has risen for a Band 6 Assistant Service Manager (ASM) in the Body, Bones and Mind Directorate within the Specialist Neonatal and Paediatric Surgery (SNAPS) and General Paediatrics teams.
This post may close early if there is a high number of applicants. Please apply early to avoid disappointment and the risk of missing out on applying.
The ASM provides the line management of a busy administrative team, comprising different roles in both clinical and non-clinical areas. This team is responsible for the provision of a high-quality administrative support service to clinical and non-clinical colleagues, and maintain efficient and smooth delivery of care to our patients.
We are looking for an individual with a strong operationalbackground and a patient-centred approach to improving healthcare services and making a real difference at GOSH.
Please note: You must have previous NHS experience or be currently working in an NHS organisation to be considered for this post.
Main duties of the job
The Assistant Service Manager will play a crucial role in supporting the operational delivery of good-quality, person-centred patient care, line management of administrative teams as well as accurate data quality and data reporting within the division.
The post holder will be required to liaise with both Service Manager and clinical colleagues to support day-to-day operations, collect and submit data relating to several Trust data requirements and support the administrative team in improving Data Quality standards across the services. This includes supporting the delivery of patient access targets such as RTT.
The post holder will also provide practical support to the management team with other tasks such as assisting in the production of specialty specific service reports as directed, taking minutes as and when required and will be expected to support work in other areas of the Directorate cross covering and supporting other services if required.
The role will also include managing and resolving PALS complaints, ensuring high clinic and theatre utilisation, presenting at relevant speciality business meetings and having to have difficult conversations with patients/families when required.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
Academic/Professional qualification/Training
Essential
- Relevant degree/qualification or equivalent experience within the workplace
- Continuing Professional Development
Desirable
- Management Qualifications
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Experience/Knowledge
Essential
- Experience of working in an NHS organisation
- Understanding of the structure of an NHS organisation
- Management principles and practice including performance management
- Knowledge/understanding of confidentiality issues
- Knowledge of national access targets including 18- week Referral to Treatment
- Standards and related data collection and reporting techniques.
- Experience of managing staff, including appraisals, performance management, sickness, and selection
- Experience of critically reviewing policies and procedures & drafting amendments
- Management of complaints
Desirable
- Experience of working within a surgical speciality
- Managing change
Skills/ Abilities
Essential
- Ability to use Microsoft Word, PowerPoint, Excel
- Ability to work autonomously, prioritise own workload and act on own initiative
- Ability to communicate with all staff in a multidisciplinary setting
- Ability to communicate with people from a diverse background with varying learning ability
- Ability to work as a team player
- Ability to supervise effectively and motivate members
- Robust Data Management skills
- Excellent leadership skills
Desirable
- Excellent budgetary management skills
- Minute taking
GOSH Culture and Values
Essential
- Knowledge and understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace.
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Experience/ Knowledge
Essential
- orking in a pressurised environment with day-today responsibility for a department's resources
Person Specification
Academic/Professional qualification/Training
Essential
- Relevant degree/qualification or equivalent experience within the workplace
- Continuing Professional Development
Desirable
- Management Qualifications
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Experience/Knowledge
Essential
- Experience of working in an NHS organisation
- Understanding of the structure of an NHS organisation
- Management principles and practice including performance management
- Knowledge/understanding of confidentiality issues
- Knowledge of national access targets including 18- week Referral to Treatment
- Standards and related data collection and reporting techniques.
- Experience of managing staff, including appraisals, performance management, sickness, and selection
- Experience of critically reviewing policies and procedures & drafting amendments
- Management of complaints
Desirable
- Experience of working within a surgical speciality
- Managing change
Skills/ Abilities
Essential
- Ability to use Microsoft Word, PowerPoint, Excel
- Ability to work autonomously, prioritise own workload and act on own initiative
- Ability to communicate with all staff in a multidisciplinary setting
- Ability to communicate with people from a diverse background with varying learning ability
- Ability to work as a team player
- Ability to supervise effectively and motivate members
- Robust Data Management skills
- Excellent leadership skills
Desirable
- Excellent budgetary management skills
- Minute taking
GOSH Culture and Values
Essential
- Knowledge and understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace.
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Experience/ Knowledge
Essential
- orking in a pressurised environment with day-today responsibility for a department's resources
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
