Job summary
Join Gastroenterology as an Admin Manager and lead the way in optimising admin processes. We are committed to delivering exceptional services and as the Admin Manager, your primary responsibilities include streamlining administrative operations, fostering efficiency, and providing guidance to our dedicated team of Administrators and Service Coordinators.
Having a positive outlook and an approachable manner is something we will be looking for. If you are a motivated, organised, and adaptable professional with a passion for healthcare efficiency and clarity, we invite you to apply and be part of our mission to provide top-quality healthcare services to our community. Join us in making a significant impact on healthcare service delivery and take advantage of opportunities for personal and professional growth within our department.
Main duties of the job
The post holder will be responsible for implementing, coordinating, and ensuring robustadministrative processes exist within the Gastroenterology department. They will beresponsible for developing maximum productivity and efficiency in administrative workingpractices and lead on continual service improvement.
The post holder will lead the team of Administration and Service Coordinators (AfC Band 3 and 4), giving direction and guidance as and when required and overseeing their training and development.
As and when necessary, the post holder will actively participate in performing administrativeduties for the senior teams and the wider Division. The post holder will be the first point of contact for senior staff when it comes to Admissions / Service Coordinator duties and toarrange appropriate support for minuting senior meetings.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
Academic/Professional qualification/Training
Essential
- Evidence of continuing professional development
Desirable
- Degree level qualification or equivalent experience
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Experience/Knowledge
Essential
- Experience of maintaining effective working relationships at operational and senior management levels.
- Experience of defining and formulating new processes
- Experience of managing policies and procedures
- Experience of building good patient relations
- Experience of analysing data to identify areas for improvement and make recommendations for action
- Knowledge of management tools and approaches
- Knowledge of NHS procedures
Desirable
- Experience of managing staff
- Experience of NHS Business processes
- Knowledge of medical terminology
- Knowledge of EPIC
Skills/Abilities
Essential
- Excellent organisational and planning skills
- A commitment to improving services through an ability to sustain a clear performance focus on achieving demanding goals.
- Excellent inter-personal, communication, negotiation and influencing skills.
- Ability to plan, organise and prioritise own work and that of others
- Ability to influence/motivate staff
- Excellent IT skills and ability to use all Microsoft packages to a high standard
- Good analytical and reasoning skills
- Ability to work under pressure and to perform to tight Deadlines
- Ability to cope with an unpredictable workload/conflicting priorities and work calmly
- Excellent written communication skills
- Excellent attention to detail
GOSH Culture and Values
Desirable
- Experience of working as part of a diverse team.
Person Specification
Academic/Professional qualification/Training
Essential
- Evidence of continuing professional development
Desirable
- Degree level qualification or equivalent experience
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Experience/Knowledge
Essential
- Experience of maintaining effective working relationships at operational and senior management levels.
- Experience of defining and formulating new processes
- Experience of managing policies and procedures
- Experience of building good patient relations
- Experience of analysing data to identify areas for improvement and make recommendations for action
- Knowledge of management tools and approaches
- Knowledge of NHS procedures
Desirable
- Experience of managing staff
- Experience of NHS Business processes
- Knowledge of medical terminology
- Knowledge of EPIC
Skills/Abilities
Essential
- Excellent organisational and planning skills
- A commitment to improving services through an ability to sustain a clear performance focus on achieving demanding goals.
- Excellent inter-personal, communication, negotiation and influencing skills.
- Ability to plan, organise and prioritise own work and that of others
- Ability to influence/motivate staff
- Excellent IT skills and ability to use all Microsoft packages to a high standard
- Good analytical and reasoning skills
- Ability to work under pressure and to perform to tight Deadlines
- Ability to cope with an unpredictable workload/conflicting priorities and work calmly
- Excellent written communication skills
- Excellent attention to detail
GOSH Culture and Values
Desirable
- Experience of working as part of a diverse team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
