Job summary
An exciting opportunity has arisen for an enthusiastic, committed and passionate individual to join the team, within International and Private Care Unit as the International & Private Concierge Manager.
The International & Private Concierge Manager is responsible for the provision of patient / family facing services for International & Private patients. These include reception, Caterpillar Outpatients administration services, hospitality, and interpreting & translation services.
Please refer to the JD and person spec for further details. For an informal discussion about this post, please feel free to contact Bryan Joubert (Head of Operations I&PC) Tel: 0207 762 6815 | Ext: 6815
Main duties of the job
The post holder will need to exemplify and lead the services to deliver excellent customer care while promoting and delivering efficient customer service.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
Experience/Knowledge
Essential
- Operation of computerised systems for personnel and financial records
GOSH Culture and Values
Essential
- Our Always values oAlways welcoming oAlways helpful oAlways expert oAlways one team
- Experience of contributing to an inclusive workplace culture
- Understanding of Diversity and Inclusion challenges in the workplace.
Academic/Professional qualification/Training
Essential
- GCSE grade A-C in English and Maths
- Degree level in Business Administration / Health service management/ Customer service or equivalent in work-based experience.
- Evidenced continuing professional development
Desirable
- Basic Food Hygiene Certificate
Experience/Knowledge
Essential
- Previous experience of administrative systems and operations and staff management
- Experience of planning and leading process improvements.
- Experience in managing multiple customer facing services within a healthcare / hospitality setting
- Take action on own initiative within broad operational, administrative or financial policies
- Experience of having challenging conversations with key stakeholders/customers
- Experience of training new staff on administrative procedures and specialist knowledge of customer services
Skills/Abilities
Essential
- Ability to use Microsoft Word and Excel
- Proven ability to lead and work as part of a team including clinical and non-clinical staff, maintaining excellent working relationships.
- Ability to work as a team player as well as motivating your team
- Ability to communicate with people from a diverse background with varying educational levels
- Able to design & implement service, team and individual training plans to support the delivery of department and operational objectives
Experience/Knowledge
Essential
- Knowledge of information governance legal frameworks and general implications
Desirable
- Knowledge of NHS and/or Private Patient services
Person Specification
Experience/Knowledge
Essential
- Operation of computerised systems for personnel and financial records
GOSH Culture and Values
Essential
- Our Always values oAlways welcoming oAlways helpful oAlways expert oAlways one team
- Experience of contributing to an inclusive workplace culture
- Understanding of Diversity and Inclusion challenges in the workplace.
Academic/Professional qualification/Training
Essential
- GCSE grade A-C in English and Maths
- Degree level in Business Administration / Health service management/ Customer service or equivalent in work-based experience.
- Evidenced continuing professional development
Desirable
- Basic Food Hygiene Certificate
Experience/Knowledge
Essential
- Previous experience of administrative systems and operations and staff management
- Experience of planning and leading process improvements.
- Experience in managing multiple customer facing services within a healthcare / hospitality setting
- Take action on own initiative within broad operational, administrative or financial policies
- Experience of having challenging conversations with key stakeholders/customers
- Experience of training new staff on administrative procedures and specialist knowledge of customer services
Skills/Abilities
Essential
- Ability to use Microsoft Word and Excel
- Proven ability to lead and work as part of a team including clinical and non-clinical staff, maintaining excellent working relationships.
- Ability to work as a team player as well as motivating your team
- Ability to communicate with people from a diverse background with varying educational levels
- Able to design & implement service, team and individual training plans to support the delivery of department and operational objectives
Experience/Knowledge
Essential
- Knowledge of information governance legal frameworks and general implications
Desirable
- Knowledge of NHS and/or Private Patient services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street Hospital for Children
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
