Job summary
We are looking for an enthusiastic, organised, and EPIC-competent individual to work as part of a large multi-disciplinary team in the Complications from Excess Weight (CEW) service and the Bondy, Bones and Mind directorate.
This post will be offered as a 12-month secondment. This is an exciting opportunity for somebody to broaden their existing skillset and help shape the future of the department.
Main duties of the job
The successful candidate will be responsible for booking appointments, processing referrals, joining meetings, including with NHS England, and taking minutes where necessary, liaising with families and other healthcare professionals, amongst other administrative tasks.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
Academic/Professional qualification/Training
Essential
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent (which must include English and Maths)
- Evidence of professional development within the last 2 years
Desirable
- Qualification in Office Administration
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Experience/Knowledge
Essential
- Experience of working in an administrative, customer or patient focused role
- Experience of working within a team as well as autonomously
- Understanding and a commitment of the need for confidentiality
- Experience of working under pressure and keeping to tight deadlines
- Awareness of the importance of maintaining high quality information whilst dealing with competing demands
Desirable
- Experience of working within the NHS or within a customer service role
- Knowledge of NHS policy, including referral to treatment targets, waiting time standards and nonsurgical admissions
- Knowledge of computerised patient information systems. (Epic)
Skills/Abilities
Essential
- Excellent verbal communication skills, excellent telephone manner with the ability to take detailed messages and deal with face to enquiries
- Excellent Customer Service Skills
- Excellent time management, and the ability to plan ahead and prioritise your workload and work to tight deadlines
- Ability work under own initiative with a creative ]approach to problem solving and confidently make decisions
- Computer literacy skills, including the use of word processing, spreadsheets, email
- Ability to negotiate and manage conflict, including handling sensitive situations and information
- Ability to interact with people from diverse backgrounds with varying learning abilities
- Ability to interact with internal/external professionals of all levels
- Ability to identify service improvement opportunities
- Commitment to equal opportunities for patients and staff
Person Specification
Academic/Professional qualification/Training
Essential
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent (which must include English and Maths)
- Evidence of professional development within the last 2 years
Desirable
- Qualification in Office Administration
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Experience/Knowledge
Essential
- Experience of working in an administrative, customer or patient focused role
- Experience of working within a team as well as autonomously
- Understanding and a commitment of the need for confidentiality
- Experience of working under pressure and keeping to tight deadlines
- Awareness of the importance of maintaining high quality information whilst dealing with competing demands
Desirable
- Experience of working within the NHS or within a customer service role
- Knowledge of NHS policy, including referral to treatment targets, waiting time standards and nonsurgical admissions
- Knowledge of computerised patient information systems. (Epic)
Skills/Abilities
Essential
- Excellent verbal communication skills, excellent telephone manner with the ability to take detailed messages and deal with face to enquiries
- Excellent Customer Service Skills
- Excellent time management, and the ability to plan ahead and prioritise your workload and work to tight deadlines
- Ability work under own initiative with a creative ]approach to problem solving and confidently make decisions
- Computer literacy skills, including the use of word processing, spreadsheets, email
- Ability to negotiate and manage conflict, including handling sensitive situations and information
- Ability to interact with people from diverse backgrounds with varying learning abilities
- Ability to interact with internal/external professionals of all levels
- Ability to identify service improvement opportunities
- Commitment to equal opportunities for patients and staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street Childrens Hospital
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
