Job summary
Join our Admin and Clerical Staff Bank Today Interested in working flexibly? There's a role on the Bank just for you. Bring your skills to GOSH and gain the experience you want in the department of your choice.
Our In-house Bank Service helps deploy temporary administrative workers across the hospital to support with staffing shortfalls. By joining the Admin and Clerical GOSH Bank, you are able to develop your skills and knowledge. As a Bank worker, you will be a key team member, supporting the departments in the hospital in one or more of the following roles:
If you are an experienced Administrator, Coordinator, Advisor, Ward Clerk, Receptionist, Secretary, or HR or Finance Assistant, or have relevant excellent prior administration experience, we would love to hear from you.
Hospital Based Administrators: You will be customer facing and are likely to be stationed in one of our clinical wards so being always helpful is essential. Accuracy and speed are essential as well as IT skills.
Admin Assistants, Medical Secretaries & PAs: You will support a team of doctors and consultants so an excellent telephone manner, a keen eye for detail, highly organised and be a dependable team player.
Ward Administrators, Booking Coordinators and Receptionists: You will help book patients' appointments so an excellent telephone manner is essential.
Office Administrators in Finance, HR, Non-Clinical departments:Bring your strong organisational skills and ability to work to strict deadlines.
Main duties of the job
As a Bank worker, your work will help ensure that we are making a difference to the lives of the children that we care for and support our colleagues who are at the front line of providing their care.
Our roles are varied and challenging and your day to day duties may include;
- Undertake a variety of administrative duties to assist in the smooth running of the hospital including the provision of administrative support to clinical staff .
- Provide administrative support non clinical areas such as Finance, HR
- Helping track our patients through their journey to ensure a great patient experience
- Supporting the Senior Administrators including typing of clinical correspondence and adding patients to waiting lists
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
To be able to hit the ground running from day 1, you'll need to evidence;
- Proficiency in Outlook, Word, and Excel
- Excellent written and verbal communication skills
- Flexible and adaptable to change
- Customer Service experience in Retail or customer facing environment
- Attention to detail
- Proactive and ability to use initiative
- Highly organised and able to work independently
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
Bank work at GOSH
In respect of an offer of an assignment which is made by the Bank Team and accepted by you, your hours will be as agreed with you on each occasion. Choosing Bank work provides an insight to the different areas in the hospital and could help prepare you for a permanent role here at GOSH. We would be looking for candidates who are immediately availableon a full-time basis.We do not tend to get many part-time/weekend vacancies, or ad-hoc shifts but applications are welcome.
Our bank workers are valuable to the workforce at GOSH and equally enjoy the same benefits as staff at Great Ormond Street Hospital
Please refer to the attached job description for a comprehensive list of duties and responsibilities
Job description
Job responsibilities
Bank work at GOSH
In respect of an offer of an assignment which is made by the Bank Team and accepted by you, your hours will be as agreed with you on each occasion. Choosing Bank work provides an insight to the different areas in the hospital and could help prepare you for a permanent role here at GOSH. We would be looking for candidates who are immediately availableon a full-time basis.We do not tend to get many part-time/weekend vacancies, or ad-hoc shifts but applications are welcome.
Our bank workers are valuable to the workforce at GOSH and equally enjoy the same benefits as staff at Great Ormond Street Hospital
Please refer to the attached job description for a comprehensive list of duties and responsibilities
Person Specification
Education, Training and Qualifications
Essential
- GCSE Level 2 (Grade A* - C) or equivalent in English, ICT and Mathematics or equivalent experience
- Level 2 or 3 Administration/Customer Service/Secretarial or Higher apprenticeship Level 3 or equivalent experience
Desirable
- RSA Level 2 Typing or equivalent
- Degree level Education
- Foundation programme
Knowledge & Experience
Essential
- Demonstrable previous experience of providing administrative support in a team environment
- Experience of maintaining efficient administrative systems
- Experience of using hospital operational systems (medical records/waiting lists/out patients)
- Knowledge and understanding of the health service
- Knowledge and understanding of Equality and diversity
- Experience of updating and maintaining database systems or records
- Relevant previous reception/customer service experience
- Experience of maintaining confidentiality and data protection
- Experience of working in a diverse team
Desirable
- Experience of working in the NHS or healthcare setting e.g. GP surgery, private hospital
Skills and Abilities
Essential
- Effective communication and Interpersonal skills
- Establish and maintain good working relationships
- Able to use own initiative and work without supervision
- Ability to organise and prioritise own workload
- Good communication skills - ability to give clear directions, explanation and listening skills
- Ability to work positively and proactively with a multidisciplinary environment with senior medical staff
- Ability to use Microsoft Word, Outlook and Excel
Our Always Values
Essential
- Always welcoming - positive, polite, prompt, responsive
- Always helpful - respectful, supportive, approachable; caring
- Always expert - Up-to-date knowledge , strive to provide a quality service, proactive
- Always one team - informative, mindful, appreciative, open, honest
Person Specification
Education, Training and Qualifications
Essential
- GCSE Level 2 (Grade A* - C) or equivalent in English, ICT and Mathematics or equivalent experience
- Level 2 or 3 Administration/Customer Service/Secretarial or Higher apprenticeship Level 3 or equivalent experience
Desirable
- RSA Level 2 Typing or equivalent
- Degree level Education
- Foundation programme
Knowledge & Experience
Essential
- Demonstrable previous experience of providing administrative support in a team environment
- Experience of maintaining efficient administrative systems
- Experience of using hospital operational systems (medical records/waiting lists/out patients)
- Knowledge and understanding of the health service
- Knowledge and understanding of Equality and diversity
- Experience of updating and maintaining database systems or records
- Relevant previous reception/customer service experience
- Experience of maintaining confidentiality and data protection
- Experience of working in a diverse team
Desirable
- Experience of working in the NHS or healthcare setting e.g. GP surgery, private hospital
Skills and Abilities
Essential
- Effective communication and Interpersonal skills
- Establish and maintain good working relationships
- Able to use own initiative and work without supervision
- Ability to organise and prioritise own workload
- Good communication skills - ability to give clear directions, explanation and listening skills
- Ability to work positively and proactively with a multidisciplinary environment with senior medical staff
- Ability to use Microsoft Word, Outlook and Excel
Our Always Values
Essential
- Always welcoming - positive, polite, prompt, responsive
- Always helpful - respectful, supportive, approachable; caring
- Always expert - Up-to-date knowledge , strive to provide a quality service, proactive
- Always one team - informative, mindful, appreciative, open, honest
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
