Job summary
As an Epic (EPR) Credentialed Trainer the post holder is responsible for:
- Assisting with the delivery of the Trust's new electronic patient record (EPR) system training programme
- Delivering day-to-day end-user training for members of staff on multiple system packages
- Successfully completing Credentialed Trainer training programme within a specified timeframe
- Assisting with troubleshooting and testing the training to ensure it is safe, usable, secure and robust.
Main duties of the job
1. Work closely with the designated area's Principal Trainer, Training Manager and build team to administer training packages to reflect the Epic system build.
2. Be an expert in the training workflows, troubleshoot problems and address questions from end users.
1. Participate in general administrative support for all training activities related to end-user training.
2. Provide support to end-users through regular meetings and by participating in the Helpdesk rota.
Work with Learning and Development as necessary to ensure all training is being reported properly on the Learning Management System (LMS).
Be responsible for own area of work, working autonomously to plan and organise workload.
1. Present training packages and workflows in an easy to understand format to individuals and/or groups of Trust staff, including at senior and director level;
2. Ensure end-users are given the appropriate levels of access and security to the EPR system as defined by their job role.
1. Meet regularly with the Training Manager, Principal Trainers, and/or Application Teams to negotiate with, review and the training package.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Knowledge and understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Academic/Professional qualification/Training
Essential
- GCSE Maths & English A-C
- IT qualification in MS Office or equivalent experience
- Customer Services Training or equivalent experience
Experience/Knowledge
Essential
- Substantial proven experience in the delivery of customer service
- Substantial proven experience of team working in an ICT Service Desk and Support environment
- Working in an IT Service Desk / Helpdesk environment
- Working knowledge of an EPR/Epic
- Understanding of the importance of data confidentiality, data protection and security.
- Experience of working in a training/teaching environment, or experience training staff as part of your role.
- Experience of developing Training material
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous NHS experience or experience of working in a healthcare environment
- Knowledge of medical terminology
Desirable
- Proven competency with using and supporting an EPR/Epic
- Working knowledge of ITIL Incident & Request Management
- Epic Credentialled Trainer status
- Understanding of Information Governance
- Experience of supporting change management
Skills/Abilities
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
Desirable
- Good analytical and project management skills
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Knowledge and understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Academic/Professional qualification/Training
Essential
- GCSE Maths & English A-C
- IT qualification in MS Office or equivalent experience
- Customer Services Training or equivalent experience
Experience/Knowledge
Essential
- Substantial proven experience in the delivery of customer service
- Substantial proven experience of team working in an ICT Service Desk and Support environment
- Working in an IT Service Desk / Helpdesk environment
- Working knowledge of an EPR/Epic
- Understanding of the importance of data confidentiality, data protection and security.
- Experience of working in a training/teaching environment, or experience training staff as part of your role.
- Experience of developing Training material
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous NHS experience or experience of working in a healthcare environment
- Knowledge of medical terminology
Desirable
- Proven competency with using and supporting an EPR/Epic
- Working knowledge of ITIL Incident & Request Management
- Epic Credentialled Trainer status
- Understanding of Information Governance
- Experience of supporting change management
Skills/Abilities
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
Desirable
- Good analytical and project management skills
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Drive, 40 Bernard Street
London
WC1N 1LE
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
