Job summary
We are always looking to make the new employee's experience better and with your support, we can be better for everyone.
This is an exciting opportunity to join our dedicated and supportive Resourcing and Medical HR teams to ensure onboarding procedures are flawless and support in recruiting and retaining the best talent.
- Acting as an escalation point for new joiners and Trust managers on all on-boarding queries
- Partner with external payroll provider to ensure a successful new hire experience
- Working alongside medical and non medical teams to ensure awareness of future new joiner volumes and adequate communication to teams impacted
- You will manage the delivery of our exceptional candidate experience maintaining frequent contact with candidates throughout their on-boarding journey.
Main duties of the job
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You will provide an efficient and customer focused service to all stakeholders, internal and external to maximise customer satisfaction, ensuring a smooth transition for staff joining the organisation and enabling the Trust to recruit into all medical and non-medical roles.
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You will act as a source of expert knowledge in all aspects of the recruitment lifecycle for internal and external applicants and will support the delivery of an excellent customer experience
- To monitor the quality of information, ensuring corrective action (by users where appropriate) is taken where errors have occurred, in order to maintain the accuracy of data from TRAC, GEARS and ESR
- Liaise with the workforce team to ensure position numbers are identified for all newly created posts and that the details are entered correctly on ESR.
- Support the Resourcing Leads with a review of the new starter hiring process as directed, create and update internal SoPs to ensure consistency in ESR inputting across all teams.
- Manage the recruitment payroll inboxes ensuring all new starters are correctly hired against in line with the agreed process
- Planning and scheduling various training sessions for the Resourcing and Medical HR Teams Resourcing and Medical HR teams to ensure these vacancies are successfully requisitioned.
- To process any changes to Junior Doctors terms and conditions on ESR and issue contracts as appropriate.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
Academic/Professional qualification/Training
Essential
- Educated to degree level or equivalent experience
- Significant previous experience of recruitment and selection process and practice in the NHS or similar organisation
- Evidence of continued learning/development
Culture and Values
Essential
- Always welcoming - Always helpful - Always expert - Always one team
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Experience/Knowledge
Essential
- Experience of providing first line Resourcing advice regarding recruitment and selection processes, best practice and legislative requirements.
- Excellent customer service experience including handling complex queries, complaints and sensitive information
- Experience of working within Recruitment and delivering end to end recruitment campaigns
- Experience of team working to achieve deadlines and objectives
- Experience of using TRAC, NHS Jobs and ESR for recruitment
- Significant previous experience of recruitment and selection process and practice
- Excellent customer service experience including handling complex queries, complaints and sensitive information
- Knowledge of NHS pre-employment check standards
Desirable
- Staff supervision experience
- Knowledge of Medical and Dental terms and conditions
- Knowledge of Agenda for Change terms and conditions
Skills/Abilities
Essential
- Competent user of Trac system, NHS Jobs, ESR
- Reliable and capable of working with confidential and sensitive information
- Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers.
- Problem solving
- Attention to detail
- Effective time management to include establishing priorities and meeting deadlines
- Ability to use judgement and pro-actively resolve non-routine queries as necessary.
- Highly competent user of the range of Microsoft products particularly Word, Outlook, Excel & PowerPoint.
- Ability to devise and present information in a range of formats, and tailor presentation approach to a variety of audiences
- Ability to cope with frequent distressing and emotional circumstances
Person Specification
Academic/Professional qualification/Training
Essential
- Educated to degree level or equivalent experience
- Significant previous experience of recruitment and selection process and practice in the NHS or similar organisation
- Evidence of continued learning/development
Culture and Values
Essential
- Always welcoming - Always helpful - Always expert - Always one team
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Experience/Knowledge
Essential
- Experience of providing first line Resourcing advice regarding recruitment and selection processes, best practice and legislative requirements.
- Excellent customer service experience including handling complex queries, complaints and sensitive information
- Experience of working within Recruitment and delivering end to end recruitment campaigns
- Experience of team working to achieve deadlines and objectives
- Experience of using TRAC, NHS Jobs and ESR for recruitment
- Significant previous experience of recruitment and selection process and practice
- Excellent customer service experience including handling complex queries, complaints and sensitive information
- Knowledge of NHS pre-employment check standards
Desirable
- Staff supervision experience
- Knowledge of Medical and Dental terms and conditions
- Knowledge of Agenda for Change terms and conditions
Skills/Abilities
Essential
- Competent user of Trac system, NHS Jobs, ESR
- Reliable and capable of working with confidential and sensitive information
- Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers.
- Problem solving
- Attention to detail
- Effective time management to include establishing priorities and meeting deadlines
- Ability to use judgement and pro-actively resolve non-routine queries as necessary.
- Highly competent user of the range of Microsoft products particularly Word, Outlook, Excel & PowerPoint.
- Ability to devise and present information in a range of formats, and tailor presentation approach to a variety of audiences
- Ability to cope with frequent distressing and emotional circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
