Job summary
Are you seeking a role with flexibility and a direct impact on patient care? We're looking for an Admissions Administrator to join the Gastroenterology department, where you can choose between full time or part time hours, with the flexibility to negotiate your schedule.We are dedicated to providing top-quality healthcare. As an Admissions Administrator, you'll be a key player in our patient admission process. If you are a solution focused, communicative, and approachable individual who places the patient experience at the forefront, consider applying today. Join us in delivering exceptional care to our community.In this role you'll ensure efficient patient admissions while enjoying flexibility in your working hours. When applying, please state the number of hours per week you would like to work, as we are committed to accommodating your needs.
Main duties of the job
1. Bed Bookings: Manage bed bookings and promptly address any issues that arise.2. Admissions Lists: Prepare and share accurate admission lists weekly3. Effective Communication: Exhibit strong communication skills when interacting with staff, patients, and stakeholders.4. Patient-Centric Approach: Prioritise the patient experience, addressing inquiries and concerns promptly.5. Solution-Oriented: Approach colleagues with a solution focused mindset, ensuring a smooth admissions process.6. Support Services Coordination: Collaborate with support services and specialties to meet patient needs.7. Timely Care: Ensure patients adhere to referral and diagnostic pathways.8. Collaboration: Foster effective working relationships with staff and stakeholders.9. Meeting participation: Attend relevant meetings to stay informed and contribute to improvements.10. Confidentiality: Uphold confidentiality standards
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture
Essential
- GOSH values
- Experience of working as part of a diverse team and contributing to an inclusive workplace culture.
Academic/Professional qualification
Essential
- Evidence of continuing professional development
Desirable
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent, including English and Maths
- Training on Information Governance
Experience
Essential
- Experience of working in an administrative, customer or patient focused role.
- Experience of working within a team as well as autonomously.
- Experience of working under pressure and keeping to tight deadlines.
- Understanding of the importance of maintaining high quality information whilst dealing with competing demands.
- Understanding and a commitment of the need for confidentiality.
- Commitment to equal opportunities for patients and staff.
Desirable
- Knowledge of NHS policy, including referral to treatment targets, waiting time standards and non-surgical admissions.
- Knowledge of computerised patient information systems. (Epic)
Skills
Essential
- Excellent patient service and communication skills, excellent telephone manner, with the ability to deal with and prioritise enquiries.
- Excellent time management, and the ability to plan ahead and prioritise your workload and work to tight deadlines.
- Ability work under you own initiative with a creative approach to problem solving and confidently make decisions.
- Excellent IT skills and ability to use all Microsoft packages to a high standard
- Ability to negotiate and manage conflict, including handling sensitive situations and information.
- Ability to interact with people from diverse backgrounds with varying learning abilities.
- Ability to develop and maintain effective working relationships with staff and stakeholders both internally and externally.
Desirable
- Ability to identify service improvement opportunities.
Person Specification
GOSH Culture
Essential
- GOSH values
- Experience of working as part of a diverse team and contributing to an inclusive workplace culture.
Academic/Professional qualification
Essential
- Evidence of continuing professional development
Desirable
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent, including English and Maths
- Training on Information Governance
Experience
Essential
- Experience of working in an administrative, customer or patient focused role.
- Experience of working within a team as well as autonomously.
- Experience of working under pressure and keeping to tight deadlines.
- Understanding of the importance of maintaining high quality information whilst dealing with competing demands.
- Understanding and a commitment of the need for confidentiality.
- Commitment to equal opportunities for patients and staff.
Desirable
- Knowledge of NHS policy, including referral to treatment targets, waiting time standards and non-surgical admissions.
- Knowledge of computerised patient information systems. (Epic)
Skills
Essential
- Excellent patient service and communication skills, excellent telephone manner, with the ability to deal with and prioritise enquiries.
- Excellent time management, and the ability to plan ahead and prioritise your workload and work to tight deadlines.
- Ability work under you own initiative with a creative approach to problem solving and confidently make decisions.
- Excellent IT skills and ability to use all Microsoft packages to a high standard
- Ability to negotiate and manage conflict, including handling sensitive situations and information.
- Ability to interact with people from diverse backgrounds with varying learning abilities.
- Ability to develop and maintain effective working relationships with staff and stakeholders both internally and externally.
Desirable
- Ability to identify service improvement opportunities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
