Job summary
- Provide high quality and responsive secretarial and administrative support for the team and providing cross cover as required for the team.
- To be the first point of contact for patients/parents, GPs, referrers and other healthcare professionals, managers and staff contacting the department.
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- To take messages and pass on calls and enquiries to relevant team members appropriately, ensuring urgent messages are prioritized and that all enquiries are responded to in a timely fashion.
- Exercise independent judgment and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
Main duties of the job
- To ensure that all correspondence relating to the consultant/his or her team is accurate and produced within agreed timeframe.
- Use a computer for word processing, together with full knowledge and understanding of the Patient Information Management System (EPIC) to input and retrieve information as required.
- Maintain a high standard of accuracy and quality of work as directed.
- Provide high quality and responsive secretarial and administrative support for the team and providing cross cover as required for the team.
- To be responsible for management of meetings for the service, including booking venues, preparing and distributing all papers, taking and distributing accurate minutes and carrying out actions as necessary.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- A Level qualifications / NVQ Level 3 pass in English and Maths or equivalent experience in administration
Desirable
- RSA3 / OCR or equivalent
- AMSPAR qualified
- Medical terminology qualification
Experience/Knowledge
Essential
- Considerable administrative experience
- High quality customer service skills
- Experience of working within an office environment
- Working knowledge of using an Electronic Patient Records (EPR) system like EPIC or similar
Desirable
- Full knowledge of medical terminology competence
- Secretarial Experience
- Experience of working in a clinical/medical setting
Skills/Abilities
Essential
- Ability to minute take at meetings
- Competent working knowledge of windows-based computer systems
- Ability to accurately check all correspondence created by the department
- Excellent telephone manner
- Excellent time management
- Ability to work autonomously with the confidence to take decisions
- Ability to prioritise own workload and use own initiative
- Ability to maintain a professional attitude in a busy environment
- Excellent communication skills, both written and verbal
- Able to establish and maintain working relations with patients, carers and work as a part of a multi-disciplinary team of colleagues
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- A Level qualifications / NVQ Level 3 pass in English and Maths or equivalent experience in administration
Desirable
- RSA3 / OCR or equivalent
- AMSPAR qualified
- Medical terminology qualification
Experience/Knowledge
Essential
- Considerable administrative experience
- High quality customer service skills
- Experience of working within an office environment
- Working knowledge of using an Electronic Patient Records (EPR) system like EPIC or similar
Desirable
- Full knowledge of medical terminology competence
- Secretarial Experience
- Experience of working in a clinical/medical setting
Skills/Abilities
Essential
- Ability to minute take at meetings
- Competent working knowledge of windows-based computer systems
- Ability to accurately check all correspondence created by the department
- Excellent telephone manner
- Excellent time management
- Ability to work autonomously with the confidence to take decisions
- Ability to prioritise own workload and use own initiative
- Ability to maintain a professional attitude in a busy environment
- Excellent communication skills, both written and verbal
- Able to establish and maintain working relations with patients, carers and work as a part of a multi-disciplinary team of colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
