Job summary
Why: As a result of a career move, we're looking for an inspirational, results driven and business-savvy Client Relationship Manager to join our International and Private Care team and be influential in shaping our future. The successful individual will be an influential team member, commercially astute and emotionally intelligent; and the catalyst for turning our client vision into reality. We want you to inspire our clients, stretch our culture in all the right ways; and help us turn our ideas for growth and expansion into reality.
What we are looking for: Ideally, you will have healthcare experience in the NHS Private sector but you will have experience - and be able to evidence - successfully transferring skills across commercially-focussed environments, and delivering success wherever you have been. You will be an aspirational team player and equally able to work independently, You will have desire to learn and step outside of your comfort zone and be inspired to contribute to the commercial success of a global brand where the child is First & Always
Main duties of the job
Our organisation: Great Ormond Street Great Ormond Street Hospital (GOSH) is a global quaternary service, meaning that the children we care for are referred to us from other hospitals across the world because of the highly complex or rare nature of their condition.
In return for your commitment, we can offer an attractive range of benefits, including interest-free season ticket loans, help with childcare and the NHS pension. You will also have access to a wide range of sports and social activities.
Become part of a world-renowned and highly-respected institution by applying online today!
If you'd like to have an informal discussion about the role, please contact Denise McCormack on 020 78297997
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Degree level or equivalent professional qualification / experience.
Desirable
- Masters in relevant subject
- Evidence of on-going personal development
- Project Management Qualification
Experience/Knowledge
Essential
- Developing and maintaining client relationships in a healthcare setting.
- Managing culturally diverse client relationships
- Effectively liaising within a multidisciplinary team based environment
- Of sound judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and common sense in knowing when to brief "up the line"
- Committed to improving patient and client services for the highest levels of customer satisfaction.
- Having expert knowledge of the cultural issues and interfaces that must be understood and managed in order to deliver a private patients service to international patients
Desirable
- Working with Embassy-sponsored patients within a private healthcare setting.
- Developing improvement plans and implementing change in service improvements in a healthcare setting
- Of complete understanding of diverse cultural needs and with the ability to teach others
- Of good understanding of the changing NHS environment in addition to a commercial awareness of the private and international healthcare markets
Skills/Abilities
Essential
- Constructively collaborating with internal and external partners to create the conditions for successful partnership working
- Delivering to deadlines and within resources
- Organised, self-motivated, driven for performance and improvement, and flexible in approach and attitude
- Enthusiastic, tenacious and driven with determination to succeed
- Excellent inter-personal and communications skills, coupled with diplomacy and tact
- The ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
- Committed to openness, honesty and integrity in undertaking the role
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- A high level of numerical and data analytical skills
- Excellent IT user skills, demonstrating proficiency in use of MS packages
- Managing complex projects to timescales across multi-professional groups
- Ability to work under pressure in a fast-moving environment; ability to switch tasks at short notice
- Ability to deliver unwelcome news to stakeholders in a calm, mature manner with options to resolve any issues
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- Degree level or equivalent professional qualification / experience.
Desirable
- Masters in relevant subject
- Evidence of on-going personal development
- Project Management Qualification
Experience/Knowledge
Essential
- Developing and maintaining client relationships in a healthcare setting.
- Managing culturally diverse client relationships
- Effectively liaising within a multidisciplinary team based environment
- Of sound judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and common sense in knowing when to brief "up the line"
- Committed to improving patient and client services for the highest levels of customer satisfaction.
- Having expert knowledge of the cultural issues and interfaces that must be understood and managed in order to deliver a private patients service to international patients
Desirable
- Working with Embassy-sponsored patients within a private healthcare setting.
- Developing improvement plans and implementing change in service improvements in a healthcare setting
- Of complete understanding of diverse cultural needs and with the ability to teach others
- Of good understanding of the changing NHS environment in addition to a commercial awareness of the private and international healthcare markets
Skills/Abilities
Essential
- Constructively collaborating with internal and external partners to create the conditions for successful partnership working
- Delivering to deadlines and within resources
- Organised, self-motivated, driven for performance and improvement, and flexible in approach and attitude
- Enthusiastic, tenacious and driven with determination to succeed
- Excellent inter-personal and communications skills, coupled with diplomacy and tact
- The ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
- Committed to openness, honesty and integrity in undertaking the role
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- A high level of numerical and data analytical skills
- Excellent IT user skills, demonstrating proficiency in use of MS packages
- Managing complex projects to timescales across multi-professional groups
- Ability to work under pressure in a fast-moving environment; ability to switch tasks at short notice
- Ability to deliver unwelcome news to stakeholders in a calm, mature manner with options to resolve any issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
