Job summary
The Endocrinology Service at Great Ormond Street Hospital is seeking to recruit a Service Coordinator to join the team. The post holder will be responsible for providing high level comprehensive secretarial and administrative support to a team of clinicians and nurses, will need to enjoy a busy and varied workload and have the ability to prioritise their workload effectively.
The role involves, coordinating and organising referrals appointments and investigations with families ensuring that appointments are scheduled with in the routine 18 week waiting time, adhering to the Patient Access Policy and RTT 18-week pathway guidelines.
The successful candidate will be responsible for a range of administrative duties working with the clinical team to ensure that clinic letters, correspondence, and reports relating to the team are accurate and produced within the agreed timeframe and uploaded onto Epic; validating patient data; managing incoming and outgoing telephone calls for the team; arranging meetings, taking minutes and carrying out actions as necessary; and providing cover in times of absence.
Main duties of the job
As a Service Coordinator you should have excellent written and verbal communication; strong administrative and organisational skills, be proficient in MS Word and Excel, diary management, and minute taking. You should be able to demonstrate that you are a team player but can work independently with minimal supervision.
You will be expected to lead by example and demonstrate the Trust's Always Values to deliver an enhanced service:
- Always welcoming
- Always helpful
- Always expert
- Always one team
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Values
Essential
- GOSH Values
- Experience of working as part of a diverse team
Academic/Professional qualification/Training
Essential
- Educated to GCSE standard or equivalent (including English and Maths)
- NVQ Level 3 or equivalent working experience
- Secretarial Qualification or equivalent working experience
Desirable
Experience/Knowledge
Essential
- Proven experience of working as a PA in an office environment
- Hospital operational systems (Medical records/waiting lists/outpatients)
- Full knowledge of medical terminology or agreement to work towards medical terminology competence
- Experience of contributing to an inclusive workplace culture
Desirable
- Previous NHS experience working in a paediatric environment
- NHS Service coordination experience at Band 3 for a minimum of six months
- Knowledge of EPR
- Experience in validating patient data on Epic
Skills/Abilities
Essential
- Word processing skills (45 WPM OR MORE), Including accurate proof reading
- Ability to work autonomously with the confidence to take decisions
Person Specification
Values
Essential
- GOSH Values
- Experience of working as part of a diverse team
Academic/Professional qualification/Training
Essential
- Educated to GCSE standard or equivalent (including English and Maths)
- NVQ Level 3 or equivalent working experience
- Secretarial Qualification or equivalent working experience
Desirable
Experience/Knowledge
Essential
- Proven experience of working as a PA in an office environment
- Hospital operational systems (Medical records/waiting lists/outpatients)
- Full knowledge of medical terminology or agreement to work towards medical terminology competence
- Experience of contributing to an inclusive workplace culture
Desirable
- Previous NHS experience working in a paediatric environment
- NHS Service coordination experience at Band 3 for a minimum of six months
- Knowledge of EPR
- Experience in validating patient data on Epic
Skills/Abilities
Essential
- Word processing skills (45 WPM OR MORE), Including accurate proof reading
- Ability to work autonomously with the confidence to take decisions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
