Job summary
Our Employee Services Desk is the heart of the HR and OD team. Providing transaction and advisory HR support on all stages of the employee lifecycle, employee changes on ESR, pay related changes and manage all compliance monitoring.
The team is also responsible for the managing the honorary contract process which includes the on boarding and ongoing monitoring of our sizable honorary workforce.
Main duties of the job
Your duties will include but not limited to:
- Ensure the provision of a confidential, professional and timely first line HR transactional support and guidance to maintain a customer focused HR service across the Trust
- To administer pre-engagement checks for Honorary contract holders, for both medical and general recruitment, within agreed procedures, time-frames and standards
- Produce and issue HR documents and letters as required, checking the information is up-to-date
- To manage team mailboxes ensuring the enquiries are dealt with efficiently and in a timely manner
About you:
With previous HR and customer service experience, excellent telephone manner and strong rapport building skills, you will thrive working in a high volume, fast-paced environment. You will have the ability to multi-task, meet deadlines and a proactive approach to your work. A good working knowledge of IT systems including Microsoft Word and Microsoft Excel is essential. Experience of using TRAC and ESR would be an advantage.
It's a rewarding role that can be challenging and calls for an innovative approach to work, would require strong knowledge of NHS terms and conditions, HR process excellence and a proficiency in IT.
In return, we will support your professional development by way of our in-house leadership programmes, and work with you to ensure you develop your career in HR.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
Knowledge & Experience
Essential
- Knowledge of HR systems and procedures
- Knowledge of NHS Employment Check Standards
- Recent experience in a senior Administrative role.
- Experience of working with highly confidential information
- Experience in working independently with limited supervision, including prioritising and working under pressure to tight deadlines
Desirable
- Knowledge of Agenda for Change terms and Conditions of service
- Experience of ESR or similar system
- Previous experience in an HR role.
- Previous experience of working in the NHS
- Experience providing support to employees within a HR department advising on general HR queries
Skills & Abilities
Essential
- Excellent IT and keyboard skills - E-mail, Microsoft applications (Word, Excel and power point)
- High level of interpersonal skills and confident in dealing with a diverse range of people.
- Excellent organisational skills
- Ability to work under tight deadlines
- Ability to work as part of a team
- Ability to be flexible and deal with frequent interruptions
- Understanding of confidentiality
- Ability to process personal and sensitive information accurately in line with GDPR and Information Governance Guidelines
- Excellent attention to detail
- Strong customer service and administrative skills with relevant experience.
Education & Qualifications
Essential
- CIPD Foundation certificate in HR Practice or Level 3 NVQ Diploma in Administration , or equivalent experience
- GCSE Maths and English, or equivalent experience
- Good standard of IT literacy
Desirable
- Evidence of studying at Degree level or equivalent qualification
Our Always Values
Essential
Person Specification
Knowledge & Experience
Essential
- Knowledge of HR systems and procedures
- Knowledge of NHS Employment Check Standards
- Recent experience in a senior Administrative role.
- Experience of working with highly confidential information
- Experience in working independently with limited supervision, including prioritising and working under pressure to tight deadlines
Desirable
- Knowledge of Agenda for Change terms and Conditions of service
- Experience of ESR or similar system
- Previous experience in an HR role.
- Previous experience of working in the NHS
- Experience providing support to employees within a HR department advising on general HR queries
Skills & Abilities
Essential
- Excellent IT and keyboard skills - E-mail, Microsoft applications (Word, Excel and power point)
- High level of interpersonal skills and confident in dealing with a diverse range of people.
- Excellent organisational skills
- Ability to work under tight deadlines
- Ability to work as part of a team
- Ability to be flexible and deal with frequent interruptions
- Understanding of confidentiality
- Ability to process personal and sensitive information accurately in line with GDPR and Information Governance Guidelines
- Excellent attention to detail
- Strong customer service and administrative skills with relevant experience.
Education & Qualifications
Essential
- CIPD Foundation certificate in HR Practice or Level 3 NVQ Diploma in Administration , or equivalent experience
- GCSE Maths and English, or equivalent experience
- Good standard of IT literacy
Desirable
- Evidence of studying at Degree level or equivalent qualification
Our Always Values
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
