Job summary
Making GOSH a great place to work is a real team effort. As our employee's first port of call, the whole process could start with you. It's quite a responsibility, with lots of information to take care of. You will have a key role in the Employee Services Team ensuring the successful delivery of our frontline HR Service desk.
Main duties of the job
You will champion the GOSH Always Values as you help provide excellent customer service to all staff. You'll be responsible for processing HR transactions e.g. staff changes, compliance, creating letters, responding to queries and data entry. You will have an excellent telephone manner and strong rapport building skills and thrive in working in a high volume, fast-paced environment. You will have the ability to multi-task, meet deadlines and a proactive approach to your work. A good working knowledge of IT systems including Microsoft Word and Microsoft Excel is essential. Experience of using TRAC and ESR would be an advantage.
This is an exciting time to join our HR team at Great Ormond Street Hospital (GOSH). We have developed our People strategy which describes a vision that everybody irrespective of their role, feels valued, heard, supported, safe and connected. The Employee Services Team will provide transactional and advisory HR support to all employees across the Trust. The team will support all the stages of employment including on boarding, all employment changes and payroll and manage all compliance monitoring.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
Our Always Values
Essential
Education & qualifications
Essential
- Educated to 5 GCSEs level grades A-C including English and Maths (or equivalent)
- Level 2/3 Apprenticeship qualification IN Business Administration or other subject
Desirable
- Administrative Qualification and equivalent experience
Skills & abilities
Essential
- Demonstrated experience of Information Technology such as databases, Microsoft Word, Excel, PowerPoint Outlook
- Demonstrated verbal and written communication skills to communicate effectively with staff at all levels of the Trust, applicants, external organisations and providers
- Ability to process personal and sensitive information accurately in line with GDPR and Information Governance Guidelines
- Ability to prioritise workload independently and effectively to meet Deadlines/KPIs
- Ability to work as part of a team
- Ability to use and communicate protocol, policies and procedures that enhance the Employment Services function
- Adaptable, flexible and innovative approach to working
- Ability to work with limited supervision for periods of time
Desirable
- Ability to evaluate identity documents/ to discover discrepancies and possible fraudulent items
Knowledge & experience
Essential
- Knowledge of systems and procedures
- Previous experience of providing customer service to the public
- Willingness to develop own knowledge and skills and undertake training for the role
- Previous experience in an administrative role
- Ability to maintain strict confidentiality at all times
Desirable
- Previous experience in the NHS
- Knowledge of ESR and Trac
- Knowledge of NHS employment checking standards
Person Specification
Our Always Values
Essential
Education & qualifications
Essential
- Educated to 5 GCSEs level grades A-C including English and Maths (or equivalent)
- Level 2/3 Apprenticeship qualification IN Business Administration or other subject
Desirable
- Administrative Qualification and equivalent experience
Skills & abilities
Essential
- Demonstrated experience of Information Technology such as databases, Microsoft Word, Excel, PowerPoint Outlook
- Demonstrated verbal and written communication skills to communicate effectively with staff at all levels of the Trust, applicants, external organisations and providers
- Ability to process personal and sensitive information accurately in line with GDPR and Information Governance Guidelines
- Ability to prioritise workload independently and effectively to meet Deadlines/KPIs
- Ability to work as part of a team
- Ability to use and communicate protocol, policies and procedures that enhance the Employment Services function
- Adaptable, flexible and innovative approach to working
- Ability to work with limited supervision for periods of time
Desirable
- Ability to evaluate identity documents/ to discover discrepancies and possible fraudulent items
Knowledge & experience
Essential
- Knowledge of systems and procedures
- Previous experience of providing customer service to the public
- Willingness to develop own knowledge and skills and undertake training for the role
- Previous experience in an administrative role
- Ability to maintain strict confidentiality at all times
Desirable
- Previous experience in the NHS
- Knowledge of ESR and Trac
- Knowledge of NHS employment checking standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street Hospital
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
