Job summary
An exciting opportunity is available to work with and support the Inpatient Unit Team at Cynthia Spencer Hospice in Northampton . We are looking for an experienced administrator who shows passion, dynamism and a desire to work in a fast paced environment
Main duties of the job
The post holder will primarily support the Ward Matron , but in doing so will be offering clinical and secretarial support to the inpatient team and the ward clerk. The post holder will be required to work autonomously, managing the office environment and supporting the wider team, deputising the ward clerk role if required during sickness or annual leave . Previous NHS experience would be an advantage.
The post holder must possess excellent communication skills, both verbal and written. They will communicate with staff at all levels of the organisation, and with patients and relatives on a regular basis. Some of this communication may at times be emotionally charged e.g. with distressed patients or relatives, and may rarely be the first contact for any complaints. A skilled and efficient use of Microsoft based systems is an essential requirement for this post as the individual is required to use Excel, Word and Outlook on a daily basis. The post holder will be required to take minutes for meetings. The post holder will be required to use E-Systems such as SystmOne , eRoster and ESR.
This post will be primarily based at Cynthia Spencer Hospice , but there may be a requirement to travel to other venues as service needs dictate or to support other parts of the team; this is expected to be in exceptional circumstances only.There is a requirement for the successful applicant to to cover for other administrators when service need dictates.
About us
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Person Specification
Qualifications
Essential
- Good standard of general education to at least GCSE/O level English.
- RSA Stage III or equivalent word processing.
- Microsoft Office and associated packages including Outlook, Word, Excel and Powerpoint
- Evidence of Personal Development.
- Minute Taking Training
Desirable
- RSA/Pitman shorthand or equivalent
- ECDL
- AMSPAR
Experience
Essential
- Significant experience of using secretarial skills
- Office administration experience
- Experienced in using initiative and independent judgement on a daily basis.
- Experienced in office procedures and information systems
- Previous experience of working with a wide range of personnel.
- Experience of using an electronic patient record e.g. System One
Desirable
- Experience of the NHS and an awareness of the various external agencies eg Social Care and Health
- Experience of working in a palliative care environment
Knowledge and Skills
Essential
- Administrative and organisational skills with the ability to develop new systems.
- Excellent word processing, spread-sheet, Powerpoint and presentation skills.
- Experienced in all aspects of Outlook, electronic mail, scheduler and Internet/Intranet use.
- Excellent interpersonal skills and the ability to relate to a wide range of personnel
- Ability to communicate with clinical and non-clinical staff at all levels both internal and external
- Ability to deal with distressing and upsetting situations and the exposure to emotional encounters, demonstrating empathy and tact
- Ability to work independently using own initiative and judgement.
- Ability to manage own time effectively and prioritise workloads to tight deadlines.
- An understanding of confidentiality and the need to handle information appropriately
Desirable
- Previous experience of multi-disciplinary team working
Person Specification
Qualifications
Essential
- Good standard of general education to at least GCSE/O level English.
- RSA Stage III or equivalent word processing.
- Microsoft Office and associated packages including Outlook, Word, Excel and Powerpoint
- Evidence of Personal Development.
- Minute Taking Training
Desirable
- RSA/Pitman shorthand or equivalent
- ECDL
- AMSPAR
Experience
Essential
- Significant experience of using secretarial skills
- Office administration experience
- Experienced in using initiative and independent judgement on a daily basis.
- Experienced in office procedures and information systems
- Previous experience of working with a wide range of personnel.
- Experience of using an electronic patient record e.g. System One
Desirable
- Experience of the NHS and an awareness of the various external agencies eg Social Care and Health
- Experience of working in a palliative care environment
Knowledge and Skills
Essential
- Administrative and organisational skills with the ability to develop new systems.
- Excellent word processing, spread-sheet, Powerpoint and presentation skills.
- Experienced in all aspects of Outlook, electronic mail, scheduler and Internet/Intranet use.
- Excellent interpersonal skills and the ability to relate to a wide range of personnel
- Ability to communicate with clinical and non-clinical staff at all levels both internal and external
- Ability to deal with distressing and upsetting situations and the exposure to emotional encounters, demonstrating empathy and tact
- Ability to work independently using own initiative and judgement.
- Ability to manage own time effectively and prioritise workloads to tight deadlines.
- An understanding of confidentiality and the need to handle information appropriately
Desirable
- Previous experience of multi-disciplinary team working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northamptonshire Healthcare Foundation Trust
Address
Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road
Northampton
NN3 6NP
Employer's website
https://www.nhft.nhs.uk/ (Opens in a new tab)
