Job summary
The post holder will ensure that referrals are registered efficiently, according to urgency and made available to clinical services for their review. They will resolve discrepancies in demographic information during this process, gathering information from services, professionals and families and updating patient records in a timely and accurate way.
Main duties of the job
The post holder will ensure that referrals are registered efficiently, according to urgency and made available to clinical services for their review. They will resolve discrepancies in demographic information during this process, gathering information from services, professionals and families and updating patient records in a timely and accurate way.
They will share the management of incoming and outgoing post and deal with email and patient record enquiries.
At all times they are expected to maintain and exemplary standard of patient confidentiality and ensure that all data entry is accurate at the time of entry.
The post holder will be expected to contribute to the ongoing development of the team and services, both within and outside of NHFT, by way of maintaining accurate records of referrals not received in the expected way and by participation in staff meetings and training as required.
About us
NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.
NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.
Job description
Job responsibilities
Reporting to the RMC manager, the Post holder will be working in a team of skilled administrators, supporting the team in ensuring the effective receipt and registration of referrals. They will offer an efficient, helpful and friendly point of contact to patients, colleagues, hospital staff, GP practices and other clinical and non-clinical professionals.
The post holder will ensure that referrals are registered efficiently, according to urgency and made available to clinical services for their review. They will resolve discrepancies in demographic information during this process, gathering information from services, professionals and families and updating patient records in a timely and accurate way.
They will share the management of incoming and outgoing post and deal with email and patient record enquiries.
At all times they are expected to maintain and exemplary standard of patient confidentiality and ensure that all data entry is accurate at the time of entry.
The post holder will be expected to contribute to the ongoing development of the team and services, both within and outside of NHFT, by way of maintaining accurate records of referrals not received in the expected way and by participation in staff meetings and training as required.
Job description
Job responsibilities
Reporting to the RMC manager, the Post holder will be working in a team of skilled administrators, supporting the team in ensuring the effective receipt and registration of referrals. They will offer an efficient, helpful and friendly point of contact to patients, colleagues, hospital staff, GP practices and other clinical and non-clinical professionals.
The post holder will ensure that referrals are registered efficiently, according to urgency and made available to clinical services for their review. They will resolve discrepancies in demographic information during this process, gathering information from services, professionals and families and updating patient records in a timely and accurate way.
They will share the management of incoming and outgoing post and deal with email and patient record enquiries.
At all times they are expected to maintain and exemplary standard of patient confidentiality and ensure that all data entry is accurate at the time of entry.
The post holder will be expected to contribute to the ongoing development of the team and services, both within and outside of NHFT, by way of maintaining accurate records of referrals not received in the expected way and by participation in staff meetings and training as required.
Person Specification
Qualifications
Essential
- Good standard of education GCSE or equivalent
Desirable
- NVQ or equivalent in Administration/customer service
Knowledge
Essential
- Working knowledge of Microsoft packages
Desirable
- Working knowledge of NHS systems
Experience
Essential
- Experience of working in an admin role in an office environment
- Experience of working as part of a team
- Experience of managing telephone calls from customers/service users
- Able to prioritise workload and be flexible
Desirable
- NHS experience
- Experience of working in a fast paced environment
- Exceptional telephone skills
Person Specification
Qualifications
Essential
- Good standard of education GCSE or equivalent
Desirable
- NVQ or equivalent in Administration/customer service
Knowledge
Essential
- Working knowledge of Microsoft packages
Desirable
- Working knowledge of NHS systems
Experience
Essential
- Experience of working in an admin role in an office environment
- Experience of working as part of a team
- Experience of managing telephone calls from customers/service users
- Able to prioritise workload and be flexible
Desirable
- NHS experience
- Experience of working in a fast paced environment
- Exceptional telephone skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
