Neighbourhood Service Operational Manager

Job description

Job responsibilities

Neighbourhood Service Operational Manager

Wellingborough Neighbourhood New Models of Care ProgrammeBand 7 | £47,810 £54,710 | Permanent | 37.5 hrs Flexible working considered

Work at the heart of neighbourhood transformation in Wellingborough and help shape a pioneering approach to Same Day Access and integrated primary care.

We are looking for an experienced and highly motivated Neighbourhood Service Operational Manager to lead our Same Day Access Service and support the wider New Models of Care Programme across the Wellingborough and District neighbourhood. This is a unique opportunity to influence ambitious systemwide change and make a meaningful impact on patient access, workforce sustainability, and neighbourhoodlevel integration.

About the role

You will work within our neighbourhood practices and hub/spoke sites to:

• Lead the Same Day Access Service, supporting highquality care for patients with minor ailments and acute presentations.
• Act as the primary point of contact for the service across all partner practices and system stakeholders.
• Drive transformation and improvement activity in alignment with the ICB New Models of Care Programme.
• Build strong relationships across general practice, PCN staff, NHS providers, local councils, public health teams, and VCSE partners.
• Coordinate the delivery, evaluation, and continuous improvement of the neighbourhood service model.
• Support staff working in the neighbourhood service model to ensure high-quality patient care, manage projects and coordinate clinical planning to ensure optimum patient care.
• Provide expert programme leadership: datadriven planning, service redesign, performance monitoring and reporting.
• Lead on budget oversight in partnership with the Single Nominated Organisation.

This is your opportunity to champion change, inspire colleagues, and embed innovative ways of working that improve patient experience and support our workforce.

What youll bring

• Masters level education OR equivalent seniorlevel management experience
• Project or programme management expertise (e.g., PRINCE2 or equivalent experience)
• Experience in general practice, primary care operations, or delivering change programmes in a patientfacing environment
• Ability to interpret and present complex data to inform decisionmaking
• Strong communication, influencing and stakeholderengagement skills
• Proven ability to lead teams and build trusted relationships across diverse partners
• Highlevel organisational, problemsolving and IT skills (Word, Excel, PowerPoint)

What we offer

Band 7 salary: £47,810 £54,710 Flexible working patterns A supportive, collaborative, and innovative neighbourhood team Opportunities to influence strategic change and service development Access to NHFTs full range of learning, development, wellbeing and staff support offers NHS Pension Scheme

About NHFT

At team NHFT, our mission is making a difference for you, with you.We are proud to be rated Outstanding by the CQC and committed to being an employer of choice with an inclusive, supportive culture. We work across Northamptonshire delivering highquality care in hospitals, community settings, schools and GP practices.

How to apply

If youre passionate about transforming general practice and neighbourhoodlevel care, wed love to hear from you.

Interview dates: 11th and 12th March 2026For an informal discussion, contact: Cydnie Hunter 07988042250

Person Specification

Knowledge, Experience & Skills

Essential

• Experience working in general practice with knowledge of GP systems, processes and procedures OR experience in delivering change/improvement programmes in a patient/customer-facing environment.
• Experience working in general practice or delivering change/improvement programmes in patient/customer-facing environments.
• Significant experience using programme management and improvement techniques to drive change.
• Effective IT skills (Word, Excel, PowerPoint).
• Team management experience.
• Commitment to safeguarding, confidentiality, and compliance with Trust policies.
• Ability to travel independently across Northamptonshire.

Desirable

• Experience leading vaccination programmes or large-scale clinical coordination.
• Experience in system-level partnership working (PCN/ICS/ICB).
• Experience in digital transformation programmes.

Qualifications

Essential

• Master's level education or management qualification, or equivalent experience.
• Project management qualification such as PRINCE2 OR equivalent experience.

Desirable

• Formal Quality Improvement (QI) training
• Additional leadership or management development qualifications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

St Marys Hospital

London Road

Kettering

NN15 7PW

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)