Northamptonshire Healthcare Foundation Trust

Service Delivery Support Administrator

The closing date is 07 November 2025

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated person to join our Integrated Looked After Children Team as a Service Delivery Support Administrator. The Integrated Looked After Children Team is a busy service, that is constantly developing to meet the needs of children and young people who come into care or who are already in care across the country. The ideal candidate will enjoy working as part of a team and have an adaptable and flexible approach to their work, as well as being committed to providing a first-class service.

You will need to be an enthusiastic, highly organised, and capable team player with good communication, typing/ telephone skills and good general administration ability. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated, reliable, and be able to remain calm under pressure.

Main duties of the job

The Service Delivery Support Administrator will provide administrative support to the Looked After Children Team (LAC) and will be responsible for completing administrative tasks for initial Health Assessments and Review Health Assessments. This will involve inter-agency working and developing relationships within the Team and with other organisations. You will also be referring to and liaising with other teams across the country when a child or Young Person is in a different county, to ensure a Child or Young Person is seen for Health assessments as required

The post holder will provide comprehensive administrative co-ordination for the team including arranging health assessments . The post holder will assist with duties from the Office Administrator and Business Support, as well as the Named Nurse for Looked after children and specialist nurses in the team.

To receive and triage a range of telephone queries from patients, carers and professionals.

Liaise with inter and external sources to resolve queries, problems or complaints.

Complete general office duties.

Support other administrators and clinical staff as required.

Receive and action referrals in a timely manner.

Use SystmOne to record patient notes.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Date posted

28 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

270-TG443-ACS

Job locations

Newland House

Northampton

NN1 3EB

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
NVQ in Administration level 2/3 or equivalent qualification

Desirable

Other relevant administrative qualifications

knowledge and Experience

Essential

Sound knowledge of Microsoft Packages - Word, Excel, Teams and Outlook
Excellent keyboard skills
Evidence of previous administrative experience

Desirable

Experience of using SystmOne
Experience of ESR/Eroster
Experience of working with children/young people and their families.
Previous experience of working in the NHS.

skills and Abilities

Essential

Ability to organise and prioritise own workload
Ability to deal sensitively with service users, carers and colleagues
Ability to work under pressure with minimal supervision and to work to deadlines
Ability to maintain confidentiality and exercise judgement when dealing with sensitive issues

Desirable

Previous experience of SystmOne or other database platforms.
Full Driving License and use of car (or alternative mode of transport) or ability to travel across sites if required

Person Specification

Qualifications

Essential

Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
NVQ in Administration level 2/3 or equivalent qualification

Desirable

Other relevant administrative qualifications

knowledge and Experience

Essential

Sound knowledge of Microsoft Packages - Word, Excel, Teams and Outlook
Excellent keyboard skills
Evidence of previous administrative experience

Desirable

Experience of using SystmOne
Experience of ESR/Eroster
Experience of working with children/young people and their families.
Previous experience of working in the NHS.

skills and Abilities

Essential

Ability to organise and prioritise own workload
Ability to deal sensitively with service users, carers and colleagues
Ability to work under pressure with minimal supervision and to work to deadlines
Ability to maintain confidentiality and exercise judgement when dealing with sensitive issues

Desirable

Previous experience of SystmOne or other database platforms.
Full Driving License and use of car (or alternative mode of transport) or ability to travel across sites if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.