Team Administrator

Job summary

The role involves taking/making telephone calls to Service Users and families, organising appointments, processing clinical letters and responding to queries, facilitating meetings and other general administrative responsibilities.

The role is to support a very busy systemic pathway in Core CAMHS.

This is a Fixed Term post for 6 months.

Main duties of the job

1. To effectively manage self, workload and responsibilities.

2. To register all new referrals on the system (SystmOne)

3. Dealing with all telephone queries and directing as appropriate.

4. To ensure that a high level of patient care is demonstrated at all times and that the privacy and dignity if all families and young people is respected.

5. Provide comprehensive administrative support to the systemic team and Team Lead.

6. Daily organisation of the office including opening post, distributing appropriately and proactively and delegating duties.

7. Record queries from face to face/post/email/phone contact, and be responsible for passing on to the most appropriate person if beyond own control.

8. Tasks involving children's records; scanning, archiving, emails, appointment booking and checking clinical letters.

9. Provide admin support for the Team inclusive of for E-Rostering duties, eExpenses, ESR, HR forms, maintaining staff records, facilitating appointments and the checking and sending of clinic letters.

10. Provide support to other members of administrative staff in cases of sickness or leave.

11. Given the vulnerability of the client group and the amount of client contact, any safeguarding concerns to be immediately raised with Team lead or lead clinician.

Please refer to JD for full list of main duites.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

INewland House

Campbell Street

Northampton

NN1 3EB

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

INewland House

Campbell Street

Northampton

NN1 3EB

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

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