Northamptonshire Healthcare Foundation Trust

Staff Bank Co-ordinator

The closing date is 07 August 2025

Job summary

The opportunity has arisen to join a supportive and friendly Staff Bank team who are integral part of the Trust's People Directorate. The Staff Bank at NHFT manages the temporary staffing for the Trust for all types of clinical and support staff.

We are looking for team member to support our Bookings Team and our Pay Team. The role will be, based at home but there may be the occasional requirement to work at our office in Dryland Block, St Mary's Hospital Kettering. The service operates a rotational shift pattern of 8am-4pm one week and 10am-6pm the following week.

We are looking for an experienced, motivated, adaptable temporary staffing administrator to join the team and work in partnership with operational services, corporate teams and senior management.

Rewards and Benefits

Excellent learning and development to support you and develop your career.

Flexible working opportunities

Free parking on Trust Sites

You'll also have access to our generous pension scheme and health service discounts, as well as generous annual leave plus bank holidays.

Main duties of the job

As a Staff Bank Co-Ordinator, we're looking for experience in:

  • Previous experience of working in a temporary staffing team
  • Experience of RL Datix Healthroster and Bank Staff
  • Extensive experience of delivering high level customer service
  • Experience of working in a high-pressured customer service environment

Evidence of continuous personal and professional development

Experience of a high call volume call centre

  • Experience within an NHS environment

The Staff Bank is divided into 3 teams under the supervision of 2 supervisors with the accountability of the team falling under the staff bank manager. The 3 teams within the service are the Bookings Team, Administration & Training team & Pay team. Further details of the structure of the team can be found within the JD.

Must have skills

You will need to be adaptable and resourceful. You'll need to be well organised, confident and able to cope in diverse situations to meet the needs of the business.

You will be part of caring team and be able to work flexibly with minimum supervision, with the ability to prioritise work based on the business needs. If you are looking to work in an outstandingTrust and support the temporary staffing needs of the NHS, then we would welcome your application.

Join us and become part of Team NHFT.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Details

Date posted

24 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,973 to £26,598 a year pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

270-TG206-CORP

Job locations

Dryland Block

St Mary's Hospital

Kettering

NN15 7PW


Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person Specification

Knowledge and Experience

Essential

  • NVQ L3 or equivalent work experience (Business Admin or Customer Service
  • High levels of work experience within a high-pressured customer service environment
  • Demonstrate excellent verbal and written communication skills with internal and external customers.
  • Experience of HRoster, Bank Staff, Electronic Staff Records (ESR) & Agresso.
  • Previous experience of working in a team that supports Temporary Staffing

Desirable

  • Understanding of agency nhs framework

Skills and Abilities

Essential

  • Good persuasion and influencing skills and be able to deal confidently and professionally with queries
Person Specification

Knowledge and Experience

Essential

  • NVQ L3 or equivalent work experience (Business Admin or Customer Service
  • High levels of work experience within a high-pressured customer service environment
  • Demonstrate excellent verbal and written communication skills with internal and external customers.
  • Experience of HRoster, Bank Staff, Electronic Staff Records (ESR) & Agresso.
  • Previous experience of working in a team that supports Temporary Staffing

Desirable

  • Understanding of agency nhs framework

Skills and Abilities

Essential

  • Good persuasion and influencing skills and be able to deal confidently and professionally with queries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Dryland Block

St Mary's Hospital

Kettering

NN15 7PW


Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Dryland Block

St Mary's Hospital

Kettering

NN15 7PW


Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Staff Bank Manager

Katie Reilly

katie.reilly@nhft.nhs.uk

Details

Date posted

24 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,973 to £26,598 a year pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

270-TG206-CORP

Job locations

Dryland Block

St Mary's Hospital

Kettering

NN15 7PW


Supporting documents

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