Administrative & Clerical /Personal Assistant

Job summary

The post-holder will be required to provide a full and confidential secretarial and administrative service to the Consultant in Special Care Dentistry based at Isebrook Hospital and Willowbrook Health Centre.

A range of secretarial and clerical skills will be required to support the smooth running of day-to-day operational issues for the supporting clinical teams, thus enabling a whole team approach with the aim of providing outstanding compassionate care. The post-holder will be required to work as part of a team with other Clinical Administrators and team members and provide cross cover during periods of staff absence. The post-holder will need be flexible in their approach and use initiative and judgement to organise their own workload and that of junior administrative staff within the service.

The post holder will report to the designated Manager / Supervisor and will be accountable to the Service Manager.

Main duties of the job

Please see below some of the main duties for this role, for a full list please refer to the job description

• To receive and triage a range of telephone enquiries from patients, carers and professionals. To liaise with internal and external sources to resolve queries, problems, or complaints. Telephone calls may be of a highly sensitive, contentious or distressing nature requiring judgement, tact and sensitivity to reach an appropriate resolution.

To carryout general office duties such as collecting and distributing post, reporting faults in line with local protocol, ordering and monitoring stationery and dealing with petty cash.

To be aware of clinical needs in sourcing specific items of equipment for the service.

To create, format and edit medical documents, including court reports and legal papers, from digital dictation, audio recordings, or written notes including service specific information and medical and legal terminology.

To ensure timely production of medical - dental clinical or legal documents and following up action points from clinical/medical & dental consultations in line with legislation and established timescales, in many cases timescales will be critical and management of workload and time will be required to ensure deadlines are met thus ensuring fees or complaints are avoided.

To cover reception and associated duties when required.

About us

As a health and wellbeing organisation here at team NHFT we are dedicated to continually innovate and strive to make a difference to our community and those working for our Trust, we aim to serve the people of Northamptonshire and surrounding areas with safe, quality care. We deliver this from an understanding of our local healthcare needs, economy and the changing demands of our community.

Our mission, making a difference for you, with you was chosen by our staff and stakeholders. It means in everything we do and through every service we provide, we want to make a positive difference in people's lives - for those we care for, those we work with and those who work with us. Everyone is part of our team.

Our core strategy is to be an employer of choice, a great place to work and be known for a diverse and inclusive culture whose staff feel valued. We provide a range of NHS services including physical, mental health and specialty services provided in hospital settings and out in the community within schools, GP clinics and patients own homes.

Here at NHFT we pride ourselves on our 54321 roadmap, pictured here which encompasses our PRIDE values, leadership behaviours, teams, enablers and our mission all of which are driven by our vision of 'being a leading provider of outstanding, compassionate care'. We are extremely proud to say this has also been recognised by the Care Quality Commission (CQC) and our CQC rating of Outstanding for team NHFT

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Dental HQ, Willowbrook HC

Corby

NN17 2UR

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Dental HQ, Willowbrook HC

Corby

NN17 2UR

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

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