Northamptonshire Healthcare Foundation Trust

Integrated Response Hub Operational Manager

This job is now closed

Job summary

To take managerial and clinical responsibility for the development and delivery of the Integrated Response Hub single point of access for Northamptonshire.

NHFT are building on their work within the crisis cafes and alongside 3rd sector partners in order to provide the counties first integrated mental health hub that will provide an open access front door to all mental health service in the county. This will include the development of a phone based central service for the initial screening, triage and support of those in crisis alongside the further development of extended Crisis Cafes options within the county and Hubs within Northampton and Kettering.

The development of these services will seek to ensure that we are better meeting the needs of our service users and carers by providing a greater range of responsive and flexible services both in an out of hours

These pathway developments will continue to build on our excellent links with the 3rd sector and will attempt to provide a seamless pathway to all services within the county using a striated approach that ensures user can the most appropriate response for their need.

Main duties of the job

To liaise and communicate effectively with statutory and non-statutory mental health agencies regarding identification of individuals with mental health needs who are admitted to the general hospitals.To develop and maintain protocols for effective communication between both local mental health services, 3rd sector partners and other interested organisations.To oversee the specialised risk and mental health assessments of individuals engaged with the crisis care pathway to inform recommendations for their care/treatmentTo promote and develop effective working relationships with key agencies.To act as a focal point for the identification and planning of aftercare for individuals within the Crisis Care Pathway.As a team leader within the pathway to take a role in developing and managing the teams with the direction of the Service Manager. With direct intervention, to support the as a whole in ensuring that an appropriate mental health care service is delivered to those who access a range of crisis pathway provisionsTo support the team in ensuring that appropriate health interventions are delivered within Crisis Care Pathway and acute hospital settings. With the support of the Service Manager, provide direct line management and supervision to the team.To lead on appropriate aspects of service audit evaluation and review, in regards to the identified team.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Date posted

05 March 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

270-TF858-MH

Job locations

Rushden

Newton Road

Rushden

NN10 0PT

Job description

Job responsibilities

To participate in the regular review of policies and guidelines within this service area, and implement required changes to practice.With the support of the Service Manager, to deputise in their absence, providing representation within relevant meetings.

Service Delivery

To oversee the team in carrying out detailed mental health assessments of individuals within the crisis care pathway, addressing the holistic aspects of their health needs.

To ensure implementation of a comprehensive triage assessment process and be part of developments that move towards a needs based response system that seeks to build on the Hope, Control and Opportunity of service users and carers.

To support and oversee the formulation and implementation of appropriate care plans/packages of care for the individual prior to their discharge to ensure that their mental health care is seamless throughout the care pathway.

To assist in the maintenance of appropriate use of the Mental Health Act where appropriate.

To promote and facilitate co-production with the service user in all processes and interventions throughout the services within the pathway.

To ensure at all times that the team involve the client in the assessment process, to ensure that all care pathways are individualised in their form.

To work in collaboration with acute hospitals, external mental health agencies, and Police in order to address mental health needs of the individual.

To work collaboratively with colleagues throughout the crisis care pathway and the wider Specialty Services.

To support others to act as clinical mentor for students in the pathway.

Maintenance of up-to-date clinical records in line with Trust policy, and professional registration standards.