Northamptonshire Healthcare Foundation Trust

Bank SPoA Administrator

This job is now closed

Job summary

The Community Nursing Single Point of Access is a contact centre for Community Nursing Services within NHFT including District Nursing, Intermediate Care and Specialist Palliative Care. The team is an integral service within Community Nursing.

The post holder will be working in an integrated skill mix team of both administrators and clinicians and will work closely with the Community Nursing teams. This is an important, customer focused role involving acting as an interface with patient and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services.

Staff Bank provides temporary admin & clerical staff for different roles throughout Northamptonshire Healthcare Foundation Trust. Roles available are varied in terms of hours and base and can be short or long term with different lengths of working weeks By applying for this role you are applying to work directly within the Trust SPoA Team. In addition, you will receive the opportunity to take Admin roles across the organisation.

Main duties of the job

An exciting opportunity has become available to join Northamptonshire Foundation NHS Trusts Staff Bank Team working within the Community Nursing Single Point of Access (SPoA).We are a small and friendly teamlooking to grow our team with people that are passionate about delivering excellent customer service. This is a busy, dynamic team, actively looking to recruit hard working bank staff who enjoy a fast paced environment. We need fun-loving and energetic people who are passionate about helping people to access the services they need. The role involves beingthe first point of contact for patients and health professionals who are calling to make contact with our Community Nursing Services; prioritising calls and addressing urgent needs using a clinical software programme whilst working closely with the clinicians.

The SPoA service currently runs 8-6pm, with potential bank shifts to be taken in shift patterns of8am-4pm and 10am-6pm.

You will need to be flexible working over shifts 7 days per week, Monday - Sunday.

About us

The Trust has two Mental Health hospitals in Kettering (St Mary's) and Northampton (Berrywood), three community hospitals in Corby. Wellingborough (Isebrook) and Daventry (Danetre) and a vast array of different services across these areas. Recent roles have included admin and clerical work in prisons, our new single point of access call centre and ward admin at our Berrywood Hospital in Northampton and support to our finance team in Kettering. The availability of work changes on a day to day basis with new opportunities opening up each week.

We have a wide variety of temporary posts that will be both challenging and rewarding, including good rates of pay, flexible hours, training, and access to full NHS benefits, the bank is offered as a zero hours contract with no guarantee or work. We also offer Wagestream (An optional service to allow staff to access a percentage of there earned wages before the monthly pay date)

Date posted

24 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pa pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

270-TF473-BANK-A

Job locations

Isebrook Hospital

Wellingborough

NN8 1LP

Job description

Job responsibilities

You will need to be organised and efficient and have excellent skills in using Microsoft Office programs including outlook, Word and Excel. Candidates must be willing to learn new IT Systems as required and have good accurate typing skills.

If you feel that you would like to join our Staffbank and have relevant experience and want to work in a busy fast paced environment we are eager to hear from you.

Job description

Job responsibilities

If you feel that you would like to join our Staffbank and have relevant experience and want to work in a busy fast paced environment we are eager to hear from you.

Person Specification

Qualifications and Skills

Essential

Good level of education - including GCSE English and Mathematics
Working knowledge of Microsoft Office

Knowledge and Experience

Essential

Knowledge and experience of customer service
Experience with a number of administrative tasks and duties
Experience working in a fast paced and challenging environment

Desirable

Experience of working within a hospital setting

Other

Essential

Good written communication
Ability to deal with competing tasks and deadlines

Person Specification

Qualifications and Skills

Essential

Good level of education - including GCSE English and Mathematics
Working knowledge of Microsoft Office

Knowledge and Experience

Essential

Knowledge and experience of customer service
Experience with a number of administrative tasks and duties
Experience working in a fast paced and challenging environment

Desirable

Experience of working within a hospital setting

Other

Essential

Good written communication
Ability to deal with competing tasks and deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.