Northamptonshire Healthcare Foundation Trust

Clinical Administration Assistant

This job is now closed

Job summary

To provide effective administration support to the Clinical Administrators and their designated Clinical/Medical staff within CAMHS (Children's and Adolescent Mental Health Services). Supporting to maintain an effective office system(s) for the delivery and maintenance of medical appointments/reviews, being flexible and use own initiative to organise and prioritise own workload, within a busy work environment.

Main duties of the job

Support with telephone calls for appointments and general enquiries, passing any queries as needed to appropriate Clinical Adminstrator
Send appointment letters and confirmation texts.
Telephone contact with families when required, for instance to rearrange appointments if necessary, convey messages from clinicians and liaise with other agencies (ie schools and referrers)
Open post and scan any paperwork received, ensuring clinically urgent requests are passed to the appropriate Clinical Administrator
Support with maintaining SystmOne Rotas.
Adhoc administrative support to the wider Team, including Reception Cover.

About us

You will be part of a dynamic, welcoming and supportive Team, benefiting from a comprehensive supervision and appraisal system, with a commitment to staff development.

CAMHS offers a welcoming environment, great Team dynamics and a friendly atmosphere

Date posted

19 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

270-TE473-ACS

Job locations

Newland Hosue

Campbell Square

Northampton

NN1 3EB

Job description

Job responsibilities

Support with telephone calls for appointments and general enquiries, passing any queries as needed to appropriate Clinical Adminstrator
Send appointment letters and confirmation texts.
Telephone contact with families when required, for instance to rearrange appointments if necessary, convey messages from clinicians and liaise with other agencies (ie schools and referrers)
Open post and scan any paperwork received, ensuring clinically urgent requests are passed to the appropriate Clinical Administrator
Support with maintaining SystmOne Rotas.
Adhoc administrative support to the wider Team, including Reception Cover.

Job description

Job responsibilities

Support with telephone calls for appointments and general enquiries, passing any queries as needed to appropriate Clinical Adminstrator
Send appointment letters and confirmation texts.
Telephone contact with families when required, for instance to rearrange appointments if necessary, convey messages from clinicians and liaise with other agencies (ie schools and referrers)
Open post and scan any paperwork received, ensuring clinically urgent requests are passed to the appropriate Clinical Administrator
Support with maintaining SystmOne Rotas.
Adhoc administrative support to the wider Team, including Reception Cover.

Person Specification

kno

Essential

Has maths/English GCSE
Worked in an office environment

Desirable

Has NVQ or similar
Has worked in NHS previously

Skills

Essential

Telephone experience

Desirable

Worked as part of a team

Person Specification

kno

Essential

Has maths/English GCSE
Worked in an office environment

Desirable

Has NVQ or similar
Has worked in NHS previously

Skills

Essential

Telephone experience

Desirable

Worked as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.