Booking Coordinator

Job summary

Please Note: We are unable to provide sponsorship for this position

Do you thrive in afast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we'd love to hear from you.

We're looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you'll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.

Using multiple IT systems (including ERS and Lorenzo - training provided), you'll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.

Working Hours

• Monday - Thursday: 08:00 - 18:00
• Friday: 08:00 - 17:30

Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.

Please note: we are unable to provide sponsorship for this position.

Main duties of the job

This role is ideal for someone who:

• Has experience in a busy call centre, customer care, or high-volume administrative environment
• Is confident handling calls and communicating clearly with patients and colleagues
• Can prioritise tasks and meet deadlines in a fast-moving team
• Works well both independently and as part of a supportive team

Please see attached job description and person specification for full details of roles and responsibility.

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk