Digital Support Floorwalker

Job summary

Salisbury Foundation Trust is currently preparing for digital transformation in adult inpatient areas, via the e-Discharge project (part of the Lorenzo EPR Enhancements Programme) within the Trust's electronic patient record (EPR), Lorenzo. We are currently looking for Digital Support Floorwalkers that can provide support to clinical staff during the rollout of this functionality. Floorwalkers will be required to spend time on live adult inpatient wards at the hospital and assist clinical staff with any questions or issues relating to the changes introduced under the project.

We are looking for motivated individuals with the following skills and experience:

• Customer service experience
• Good interpersonal skills
• Problem solving skills
• Patient & understanding when providing support
• An interest in software and / or gaining experience in a healthcare setting

Main duties of the job

• Attend designated wards during e-Discharge rollout as per the established floorwalker shift pattern and rollout schedule (07:00 - 15:00 or 15:00 - 23:00)
• Conduct regular walkarounds on relevant ward to actively seek out potential issues and support opportunities
• Respond to queries from clinical staff appropriately and in a timely manner
• Keep record of issues arising that are not already accounted for in troubleshooting guides
• Regular reporting with e-Discharge Project Team members during handover periods, covering unresolved issues that need to be picked up in subsequent shifts
• Light-touch training of clinical staff in new processes- this could apply to staff that missed training or that need a refresher

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visitingwww.experiencesalisbury.co.uk