Oxford Health NHS Trust

Senior Support Worker

The closing date is 23 April 2026

Job summary

Would you be like to be part of a dynamic and innovative CAMHS team and play a key role in ensuring support for young people and their families?

We are looking for a highly motivated Senior Support Worker with great communication skills and calm approach, to be part of CAMHS Single Point of Access (SPA) on a full time basis.

The SPA is the initial contact for all children, young people, families and professionals wishing to contact Oxfordshire CAMHS. Our team provides consultation, promoting self help approach where appropriate, giving support, advice and expertise. When required the team will identify the appropriate CAMHS pathway to provide assessment.

The aim is to make it easier to access the most appropriate help, working closely with Children's social care, GPs, School and Health referrers, as well as local charitable services.

We are a supportive multidisciplinary team that holds the values of compassionate care for our young people and families, and the wellbeing of our staff.

Main duties of the job

To quickly establish rapport and effectively engage young people and families on the telephone to help gather information as to the best next steps for support
To liaise with professionals and communicate guidance to support
To discuss outcomes from screening with qualified member of staff and jointly agree plans for next steps
To work together with other members of team, supporting with duties that may include administration tasks and audits to ensure effective service delivery

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

16 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-OC7892810

Job locations

Raglan House

Oxford

OX4 3LX

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good standard of education GCSE leaver (equivalent) or higher

Desirable

Training or Qualification in Counselling/psychology Qualification related to Mental health issues EG, nursing, social care NVQ

Experience

Essential

Skills, Experience and knowledge of working with people with a diagnosed mental health disorder in a community setting

Desirable

Experience working in a multi- disciplinary team in a health-related field.

Skills

Essential

Excellent communication skills, telephone manner and a Professional approach

Person Specification

Qualifications

Essential

Good standard of education GCSE leaver (equivalent) or higher

Desirable

Training or Qualification in Counselling/psychology Qualification related to Mental health issues EG, nursing, social care NVQ

Experience

Essential

Skills, Experience and knowledge of working with people with a diagnosed mental health disorder in a community setting

Desirable

Experience working in a multi- disciplinary team in a health-related field.

Skills

Essential

Excellent communication skills, telephone manner and a Professional approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.