Oxford Health NHS Trust

Out of Area and Complex Case Manager

The closing date is 22 April 2026

Job summary

Are you a Nurse, Social Worker or Allied Health Professional passionate about ensuring that those with learning disabilities and autism receive the best quality of care as close to their home and loved ones as possible? If you are, then this could be the perfect job for you.

In response to events Nationally where people with a learning disability and autism have received less than optimal care we developed our out of area and complex case manager role which ensures that any person placed out of area is reviewed regularly to ensure the care and support they receive is of the highest standard and they are placed in hospital for no longer than is required.

You will work with system partners including specialist social workers and mental health colleagues to ensure wherever possible hospital admissions are avoided and care and treatment is delivered within the home setting. This role is essential to support some of our most vulnerable and misunderstood clients.

You will help us deliver on our vision: enabling people with learning disabilities to live healthy, fulfilling lives with dignity, independence, and equitable access to healthcare.

This is a fantastic opportunity for someone who thrives on collaboration, enjoys problem-solving, and has the confidence to challenge mediocracy. If you are motivated by making a genuine difference and want to develop your career within a supportive, values-driven NHS Trust, this role offers the challenge and purpose you're looking for.

Main duties of the job

This role is key to ensuring that those with the most complex needs are supported to access specialist mental health hospital care that is appropriate to their needs and is of high quality. You will also ensure that hospital admission will be for no longer than required and work with system partners to reduce likelihood of admissions and where this is not possible to ensure timely discharges

You will work autonomously to support and co-ordinate, where necessary, the case management of individuals with highly complex health and social care needs. You'll be working to support individuals and their families/carers in accessing the most appropriate care to meet their identified needs.

In this role you'll be ensuring the case management is delivered with the service user at the heart of the process and that case management issues are dealt with in line with best practice in a timely manner to achieve best outcomes for the individual. You will be making decisions regarding complex Mental Health case management issues in line with the National guidance and with support of senior colleagues where needed

We know that a work-life balance is important, so we are open to you working compressed hours and can offer this on a hybrid working basis.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount
  • Pension scheme
  • Lease car scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (waiting lists may apply)
  • Staff networking and support groups

Details

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

267-LD7893781

Job locations

Slade House

Oxford

OX3 7JH


Job description

Job responsibilities

The post holder will work within the Reasonable Adjustment Service within the Learning Disabilities Directorate. They will work autonomously to support and co-ordinate, where necessary, the case management of individuals with highly complex health and social care needs. The post holder will be working to support, individuals and their families/carers in accessing the most appropriate care to meet their identified needs.

Responsible for providing day to day case management expertise for Mental Health Act eligible Patients presenting with highly complex needs and circumstances including monitoring of high cost care packages and 1:1 provision.

Define current processes, facilitate discussions and advise colleagues in regard to all matters concerning safeguarding, Court of Protection, mental capacity and best interest decisions.

Ensuring the case management is delivered with the service user at the heart of the process and that case management issues are dealt with in line with best practice in a timely manner to achieve best outcomes for the individual.

Making decisions regarding complex Mental Health case management issues in line with the National guidance and with support of senior colleagues where needed

Ensuring the delivery of a full, high quality NHS Healthcare Service.

The ability to travel independently between sites within the Trust is essential for this role.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Job description

Job responsibilities

The post holder will work within the Reasonable Adjustment Service within the Learning Disabilities Directorate. They will work autonomously to support and co-ordinate, where necessary, the case management of individuals with highly complex health and social care needs. The post holder will be working to support, individuals and their families/carers in accessing the most appropriate care to meet their identified needs.

Responsible for providing day to day case management expertise for Mental Health Act eligible Patients presenting with highly complex needs and circumstances including monitoring of high cost care packages and 1:1 provision.

Define current processes, facilitate discussions and advise colleagues in regard to all matters concerning safeguarding, Court of Protection, mental capacity and best interest decisions.

Ensuring the case management is delivered with the service user at the heart of the process and that case management issues are dealt with in line with best practice in a timely manner to achieve best outcomes for the individual.

Making decisions regarding complex Mental Health case management issues in line with the National guidance and with support of senior colleagues where needed

Ensuring the delivery of a full, high quality NHS Healthcare Service.

The ability to travel independently between sites within the Trust is essential for this role.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person Specification

qaulification

Essential

  • Qualified Health professional in relevant field e.g. Registered Nurse, Occupational therapist or Social Worker.
  • Significant post qualification experience of direct patient care involving people with highly complex health needs.

Desirable

  • Should have an appreciation of the relationship between the ICB and individual provider and commissioning organisations

Knowledge

Essential

  • Significant knowledge of the #Mental Health Act and the Mental Capacity Act and associated guidance/policies.

personal qaulities

Essential

  • Substantial communication skills; able to adapt complex information to be understood by the intended audience and able to articulate care needs and recommendations of health care requirements (both written and verbal)
Person Specification

qaulification

Essential

  • Qualified Health professional in relevant field e.g. Registered Nurse, Occupational therapist or Social Worker.
  • Significant post qualification experience of direct patient care involving people with highly complex health needs.

Desirable

  • Should have an appreciation of the relationship between the ICB and individual provider and commissioning organisations

Knowledge

Essential

  • Significant knowledge of the #Mental Health Act and the Mental Capacity Act and associated guidance/policies.

personal qaulities

Essential

  • Substantial communication skills; able to adapt complex information to be understood by the intended audience and able to articulate care needs and recommendations of health care requirements (both written and verbal)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxford Health NHS Trust

Address

Slade House

Oxford

OX3 7JH


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)


Employer details

Employer name

Oxford Health NHS Trust

Address

Slade House

Oxford

OX3 7JH


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Clinical and Service Director

Kirsten Prance

kirsten.prance@oxfordhealth.nhs.uk

07760614362

Details

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

267-LD7893781

Job locations

Slade House

Oxford

OX3 7JH


Supporting documents

Privacy notice

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