Job summary
We are looking for a highly motivated part-time Receptionist/Administrator for our CAMHS services in High Wycombe (Saffron House), working Wednesday - Friday 10am - 6pm.
Before applying please note that we are unable to change the days and working hours of this role. This arrangement is what is required to meet the needs of our service.
Please note this role is part-time working 22.5 hours per week.
Main duties of the job
To assist with reception and telephonist duties under the general direction of the Office Manager, ensuring that a professional, efficient and cost-effective service is provided to staff, visitors, partnership organisations and the public at all times.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
- To assist with reception and telephonist duties under the general direction of the Office Manager, ensuring that a professional, efficient and cost-effective service is provided to staff, visitors, partnership organisations and the public at all times.
- Receive all visitors to the CAMHS and Eating Disorder Service as the first point of contact/reception, in a courteous and helpful manner, providing appropriate information as required and signposting to the relevant team/staff.
- Receive calls to the Service as the main contact number. This will include transfer of callers appropriately following correct procedures in accordance with Trust policies.
- Be required to have excellent communication skills and present a calm and reassuring manner.To maintain the visitors log,
- Book meeting rooms as required using the electronic room booking system ensuring it is always kept up to date.
- Provide postal services for the trust including signing and recording of mail. Sorting, redirecting and distribution of mail across the Service
- Document and inform staff of any deliveries to the building.
- Undertake training in new skills required for the departments effective operation and to maintain those skills in line with supervision and appraisal.
- Ensure strict confidentiality is maintained at all times in relation to the safekeeping of all information held within the Service and comply with Trust confidentiality policies.
- Exercise due diligence in maintaining the security of self and other building users by managing access systems such as pass cards and requests for trust ID badges.
- Assist with the operation of Trust emergency systems such as fire alarms check and evacuation practice.
- Co-ordinate the general running of the office environment including checking of daily room set up, end of day security, displays and general upkeep of the building.
- Be familiar with and facilitate requests to facilities/ Estates regarding the building and to process these requests to completion.
- As required and as directed, the postholder will provide general administrative support to the CAMHS service, which could include scanning, photocopying, typing letters, maintaining databases, phoningpatients and making patient bookings.
- Undertake other reasonable duties in accordance with the needs of the service and appropriate to the scope of the role.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Job description
Job responsibilities
- To assist with reception and telephonist duties under the general direction of the Office Manager, ensuring that a professional, efficient and cost-effective service is provided to staff, visitors, partnership organisations and the public at all times.
- Receive all visitors to the CAMHS and Eating Disorder Service as the first point of contact/reception, in a courteous and helpful manner, providing appropriate information as required and signposting to the relevant team/staff.
- Receive calls to the Service as the main contact number. This will include transfer of callers appropriately following correct procedures in accordance with Trust policies.
- Be required to have excellent communication skills and present a calm and reassuring manner.To maintain the visitors log,
- Book meeting rooms as required using the electronic room booking system ensuring it is always kept up to date.
- Provide postal services for the trust including signing and recording of mail. Sorting, redirecting and distribution of mail across the Service
- Document and inform staff of any deliveries to the building.
- Undertake training in new skills required for the departments effective operation and to maintain those skills in line with supervision and appraisal.
- Ensure strict confidentiality is maintained at all times in relation to the safekeeping of all information held within the Service and comply with Trust confidentiality policies.
- Exercise due diligence in maintaining the security of self and other building users by managing access systems such as pass cards and requests for trust ID badges.
- Assist with the operation of Trust emergency systems such as fire alarms check and evacuation practice.
- Co-ordinate the general running of the office environment including checking of daily room set up, end of day security, displays and general upkeep of the building.
- Be familiar with and facilitate requests to facilities/ Estates regarding the building and to process these requests to completion.
- As required and as directed, the postholder will provide general administrative support to the CAMHS service, which could include scanning, photocopying, typing letters, maintaining databases, phoningpatients and making patient bookings.
- Undertake other reasonable duties in accordance with the needs of the service and appropriate to the scope of the role.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Essential criteria
Essential
- Knowledge & Experience working in an office environment as Receptionist
Desirable
- Working experience in NHS
Essential criteria
Essential
Desirable
Essential criteria
Essential
- Proven Knowledge Microsoft Office
Desirable
- Level 3 Apprenticeship or willingness to join a Level 3 Apprenticeship relevant to role
Person Specification
Essential criteria
Essential
- Knowledge & Experience working in an office environment as Receptionist
Desirable
- Working experience in NHS
Essential criteria
Essential
Desirable
Essential criteria
Essential
- Proven Knowledge Microsoft Office
Desirable
- Level 3 Apprenticeship or willingness to join a Level 3 Apprenticeship relevant to role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
