Job summary
Are you looking for an opportunity to work in an innovative and developing service?Are you an organised and proactive administrator with excellent communication and interpersonal skills?
Do you enjoy using your initiative and flexibility to support your team to deliver high-quality services?
We're seeking a Team Admin to join our wider admin team supporting the Aylesbury Community Mental Health Team. You'll play a vital role in improving access to dedicated mental health support in local community settings across Buckinghamshire.
You will be managing enquires, via email and telephone, from service users and professionals. You will also be responsible for general administration duties for clinical staff, minute taking, data recording and collection.
The CMHT is based at the Whiteleaf Centre in Aylesbury. This is a modern purpose built resource centre for people with mental illness, offering both inpatient, community and outpatient facilities.
If you have any questions about the team or queries please don't hesitate to contact the team on the details at the bottom of this advert.
Main duties of the job
- Handle general enquiries into the CMHT.
- Respond to email and telephone enquiries, using a high level of initiative.
- Working in a confidential, respectful and sensitive manner.
- Organising meetings (including minute taking), co-ordinating the diaries of team members and providing administrative support as required
- Provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
Some of your responsibilities will be:
- To provide an efficient and effective comprehensive administrative support to the Administrative & Performance Manager/team/service
- To provide secretarial support to members of the team utilising a high level of IT skills to produce quality documentation to support the work of the team using the appropriate Microsoft software and adopting the Trusts corporate standards and style
- To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in an appropriate manner.
Please see the attached Job Description for more information.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Job description
Job responsibilities
Some of your responsibilities will be:
- To provide an efficient and effective comprehensive administrative support to the Administrative & Performance Manager/team/service
- To provide secretarial support to members of the team utilising a high level of IT skills to produce quality documentation to support the work of the team using the appropriate Microsoft software and adopting the Trusts corporate standards and style
- To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in an appropriate manner.
Please see the attached Job Description for more information.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Qualifications
Essential
- NVQ Level II in business administration or equivalent experience
- GCSE English and Maths (minimum Grade C or equivalent)
Desirable
- Recognised secretarial qualification (eg RSA or equivalent)
Knowledge and Experience
Essential
- Experience of using Office computer programs including MS Teams, Excel, Word and Outlook
- Ability to manage and prioritise own workload
- Ability to liaise with both the public and all professionals in a confident and effective manner
- Experience of working in a role with varying demands
- Ability to work effectively under pressure/with interruptions
Desirable
- Experience of working in a healthcare environment
- Working knowledge of email systems and electronic health records systems
- Experience of working within Mental Health Services
People Skills
Essential
- Able to communicate with staff across all levels of the organisation
- Able to communicate in a respectful and senstive manner with service users
Desirable
- Experience of dealing with challenging telephone calls
Person Specification
Qualifications
Essential
- NVQ Level II in business administration or equivalent experience
- GCSE English and Maths (minimum Grade C or equivalent)
Desirable
- Recognised secretarial qualification (eg RSA or equivalent)
Knowledge and Experience
Essential
- Experience of using Office computer programs including MS Teams, Excel, Word and Outlook
- Ability to manage and prioritise own workload
- Ability to liaise with both the public and all professionals in a confident and effective manner
- Experience of working in a role with varying demands
- Ability to work effectively under pressure/with interruptions
Desirable
- Experience of working in a healthcare environment
- Working knowledge of email systems and electronic health records systems
- Experience of working within Mental Health Services
People Skills
Essential
- Able to communicate with staff across all levels of the organisation
- Able to communicate in a respectful and senstive manner with service users
Desirable
- Experience of dealing with challenging telephone calls
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
