Job summary
This role will require supporting our Dental Referral Co-Ordinator in the day-to-day operations of our Dental Referrals team within the Oxfordshire Community Dental Service.
The post holder will be a crucial part in the team to ensure the smooth and efficient processing of referrals but also involves dealing and actioning various queries from patients, carers, and professionals. Additionally, you would be expected to manage various administrative tasks to support the wider service, including our Senior Management Team.
While this will be your primary role, we also require that you provide support as a dental receptionist across our Dental Clinics. This could be to accommodate leave, sickness, or other absences should this be required. Your ability to adapt and step in as needed will be invaluable in maintaining our high standards of service.
Main duties of the job
- Strong administrative and reception experience, including use of Microsoft Office (Excel, Word) and dental software.
- Skilled at managing multiple priorities (calls, patients, admin duties) while working under pressure and meeting deadlines.
- Excellent communication and telephone manner, with experience interacting with patients (including those with additional needs).
- Team player with flexibility, attention to detail, and commitment to confidentiality.
- Previous NHS and dental environment experience, including handling cash and banking procedures.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
- Oxford Health is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
- Trust policies, procedures, and guidelines - It is the condition of your employment that as an employee you are expected to adhere to our policies, procedures, and guidelines. These can all be found on the Trusts website.
- To communicate confidential and sensitive information on patients and policy issues, and complex information on directorate issues to external agencies.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Job description
Job responsibilities
- Oxford Health is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
- Trust policies, procedures, and guidelines - It is the condition of your employment that as an employee you are expected to adhere to our policies, procedures, and guidelines. These can all be found on the Trusts website.
- To communicate confidential and sensitive information on patients and policy issues, and complex information on directorate issues to external agencies.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Knowledge Requirements
Essential
- Proven experience of using Microsoft Office computer programs including Excel and Word.
- Managing multiple priorities such as balancing the demands of incoming calls, walk-in patients, and daily administrative duties.
Desirable
- Previous experience of working in a dental environment.
Education & Qualifications
Essential
- Good standard of education with excellent numeracy and literacy.
Desirable
- Previous experience of working with Dental Software.
Further Training or Job-related aptitude and skills
Essential
- Attention to detail.
- Working to Deadlines.
- Able to work as part of a large service across all sites.
Desirable
- Worked with patients who have additional needs.
Personal qualities
Essential
- Ability to communicate at all levels and experience patient interaction.
- Ability to work under pressure and priorities workload.
- Ability to maintain a high standard of confidentiality and handling of sensitive information.
Person Specification
Knowledge Requirements
Essential
- Proven experience of using Microsoft Office computer programs including Excel and Word.
- Managing multiple priorities such as balancing the demands of incoming calls, walk-in patients, and daily administrative duties.
Desirable
- Previous experience of working in a dental environment.
Education & Qualifications
Essential
- Good standard of education with excellent numeracy and literacy.
Desirable
- Previous experience of working with Dental Software.
Further Training or Job-related aptitude and skills
Essential
- Attention to detail.
- Working to Deadlines.
- Able to work as part of a large service across all sites.
Desirable
- Worked with patients who have additional needs.
Personal qualities
Essential
- Ability to communicate at all levels and experience patient interaction.
- Ability to work under pressure and priorities workload.
- Ability to maintain a high standard of confidentiality and handling of sensitive information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
