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Oxford Health NHS Trust

Children's Therapies Administrator

The closing date is 20 January 2026

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Job summary

An opportunity has arisen within the Children's Integrated Therapy Service for an experienced Team Administrator to join our friendly team. You will provide support to the Children's Speech & Language Therapy Physiotherapy, Occupational Therapy and HEF Dietetic teams.

The role is full time and will be based at Murray House, Jordan Hill Business Park, Oxford although there may be some opportunities for home working. Hours are Monday to Friday, 9.00 am to 5.00 pm.

This is a busy department and the role will involve a variety of tasks including supporting the speech & language team booking appointments, managing clinics, and data quality. You will also be adding referrals using the electronic patient record, dealing with telephone and email enquiries.

You should therefore have good written and verbal communication skills and accurate keyboard skills. Strong IT skills are essential and you should be confident using Microsoft Office packages. You should have excellent organisational skills and be able to prioritise your workload. In addition, the ability to work with limited supervision will be necessary.

You will be working with other members of the Children's Therapy Admin team, clinical staff and parents and families, responding to any enquiries in a professional manner and always providing an excellent level of customer service.

We can offer training to help you develop further and excellent supervision and support.

Main duties of the job

  • Managing clinic bookings for speech & language therapy:
    • contacting patients via Accurx
    • monitoring Accurx for patient responses
    • booking appointments
    • sending correspondence
    • discharging referrals

  • Provide high-quality administrative support to the team, including managing emails, records, and office systems.

  • Maintain accurate data, carry out quality checks, and update online systems.

  • Support monitoring of waiting lists and data quality issues.

  • Order and monitor supplies, ensuring resources are available when needed.

  • Liaise with colleagues and external professionals, and travel to local sites as required

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount
  • Pension scheme
  • Lease car scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (waiting lists may apply)
  • Staff networking and support groups

Details

Date posted

13 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-CH7678416

Job locations

Murray House, Jordan Hill Business Park

Banbury Road

Oxford

OX2 8TA


Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person Specification

Knowledge

Essential

  • Good level of education including GCSE Maths and English
  • Knowledge of GDPR and data protection principles
  • Knowledge of administrative procedures in a healthcare setting.

Desirable

  • Knowledge of NHS systems and processes

Experience

Essential

  • Previous experience in an administrative office role
  • Experience of using NHS electronic patient record systems

Desirable

  • NHS experience in a similar role
  • Experience of using EMIS electronic patient record system
  • Experience of using Accurx

Skills

Essential

  • Strong organisational skills including managing diary systems and tracking information
  • Excellent written and verbal communication skills which are clear and professional in all forms of communication.
  • Excellent prioritisation skills
  • Demonstrates a high level of accuracy and attention to detail in all aspects of work
  • Able to take initiative and work independently within agreed boundaries

Personal

Essential

  • Ability to work in a team and to work under limited supervision
  • Excellent telephone manner and professional approach
  • Ability to work under pressure and manage competing demands

Qualifications

Essential

  • Microsoft Office skills including Outlook, Word, Excel and Teams
  • Confident and efficient use of web browsers
  • Excellent keyboard skills
Person Specification

Knowledge

Essential

  • Good level of education including GCSE Maths and English
  • Knowledge of GDPR and data protection principles
  • Knowledge of administrative procedures in a healthcare setting.

Desirable

  • Knowledge of NHS systems and processes

Experience

Essential

  • Previous experience in an administrative office role
  • Experience of using NHS electronic patient record systems

Desirable

  • NHS experience in a similar role
  • Experience of using EMIS electronic patient record system
  • Experience of using Accurx

Skills

Essential

  • Strong organisational skills including managing diary systems and tracking information
  • Excellent written and verbal communication skills which are clear and professional in all forms of communication.
  • Excellent prioritisation skills
  • Demonstrates a high level of accuracy and attention to detail in all aspects of work
  • Able to take initiative and work independently within agreed boundaries

Personal

Essential

  • Ability to work in a team and to work under limited supervision
  • Excellent telephone manner and professional approach
  • Ability to work under pressure and manage competing demands

Qualifications

Essential

  • Microsoft Office skills including Outlook, Word, Excel and Teams
  • Confident and efficient use of web browsers
  • Excellent keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Murray House, Jordan Hill Business Park

Banbury Road

Oxford

OX2 8TA


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Oxford Health NHS Trust

Address

Murray House, Jordan Hill Business Park

Banbury Road

Oxford

OX2 8TA


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

CIT Operational Support Officer

Janet Bailey

Janet.bailey@oxfordhealth.nhs.uk

07920726312

Details

Date posted

13 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-CH7678416

Job locations

Murray House, Jordan Hill Business Park

Banbury Road

Oxford

OX2 8TA


Supporting documents

Privacy notice

Oxford Health NHS Trust's privacy notice (opens in a new tab)