Job summary
Murray House is looking for a full time receptionist/administrator who can prioritise work load and has plenty of initiative. Murray House is a new outpatients Health Hub based in North Oxford at Jordan Hill Business Park. There are a range of clinical services based in the building, including specialist dentistry, podiatry and 0-19 Children's Services. The receptionist/administrator will be supporting these services and operations related to the building.
This is a full time role working 37.5 hours per week.
Main duties of the job
To provide professional, effective and efficient reception and administrative support to all staff working within the department using agreed processes and procedures to ensure the service standards are achieved. To be the first point of contact for patients and referring partners within Murray House Directorate Hub, managing appointments and queries, assisting where necessary and ensuring the priorities of the team are delivered effectively.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
- To present a welcoming and inviting first point of contact for the service, whether this is by providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team.
- Provide a high standard of general office duties to include responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately responding to queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.
- Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service.
- Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines.
- To fully understand all areas of the services, raising any questions to the Lead Administrator. Attending ongoing training to ensure a quality service is provided.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Job description
Job responsibilities
- To present a welcoming and inviting first point of contact for the service, whether this is by providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team.
- Provide a high standard of general office duties to include responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately responding to queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.
- Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service.
- Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines.
- To fully understand all areas of the services, raising any questions to the Lead Administrator. Attending ongoing training to ensure a quality service is provided.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Qualifications
Essential
- Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Knowledge
Essential
- Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook
- Experience of communicating effectively at all levels with a variety of contacts
- Suitable administrative experience
Desirable
- Experience of using multi-functional devices e.g. scanning, faxing etc.
People Skills
Essential
- Ability to work independently and as part of a team
- Good interpersonal skills Self- motivated
Person Specification
Qualifications
Essential
- Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Knowledge
Essential
- Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook
- Experience of communicating effectively at all levels with a variety of contacts
- Suitable administrative experience
Desirable
- Experience of using multi-functional devices e.g. scanning, faxing etc.
People Skills
Essential
- Ability to work independently and as part of a team
- Good interpersonal skills Self- motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
