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Oxford Health NHS Trust

Reception Supervisor & Centre Technician Assistant

The closing date is 06 August 2025

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Job summary

The Learning & Development Department are looking for aReception Supervisor & Centre Technician Assistant to join our Education & Development Administration Service team.

You'll be supervising the reception team and working with the Centre Technician to support facilitators and report any technical issues as required. Your duties will be varied with a need for a high level of accuracy, excellent IT skills and the ability to prioritise workload. You will also be providing a high level of customer service to visitors to the department, so great interpersonal skills are a must.

The core hours are 07:30 - 15:30 or 08:00 - 16:00 with some flexibility, working on site at Unipart House in Oxford, Monday - Friday.

The Education & Development Administration Service team is made up of around 22 staff members. We are a friendly team and enjoy socialising, getting to know each other and having lunch together when we're in the office. We also have regular team wellbeing, CPD, and team building sessions. Our latest sessions have included things like dessert islands favourites, MBTI session, Easter pom pom making, time management, bring and share lunch, a bake off and many more.

You will be required to be an Emergency First Aider and full training will be provided.

If this sounds like your next career move, we'd love to hear from you!

Main duties of the job

  • Being a first post of contact for visitors, cover the Reception desk.
  • Supporting visitors in the Learning & Development centre and over the phone
  • Ensure an adequate stock level is maintained, ordering new stock as required.
  • Manage processes for the Reception team
  • Maintaining logs for Health & Safety processes
  • Managing external room bookings
  • Reporting any issues as they arise to the Centre Technician
  • Troubleshooting any on the day equipment issues and supporting facilitators to fix any IT problems.
  • Escalating as required to the Centre Technician

Please refer to the job description attached for a comprehensive list of duties.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum | pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

267-CS7311238

Job locations

Learning & Development

Unipart House

Cowley

OX4 2PG


Job description

Job responsibilities

The Education & Development Administration Service is made up of four sub teams: Masters Education and Placements team, Statutory, Mandatory and Essential Training team, Apprenticeships and Skills for Life team and Centre and Business team. The administration team are part of the wider Learning & Development department.

Learning & Development provide access to a wide range of opportunities which include clinical and professional development, vocational qualifications, leadership and management development as well as Apprenticeships and Functional Skills support. We support all staff from Oxford Health.

Personal development is encouraged and is supported through Business Administrator Level 3 Apprenticeships and other relevant IT and administration upskilling courses, alongside regular supervision and personal development review.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

The Education & Development Administration Service is made up of four sub teams: Masters Education and Placements team, Statutory, Mandatory and Essential Training team, Apprenticeships and Skills for Life team and Centre and Business team. The administration team are part of the wider Learning & Development department.

Learning & Development provide access to a wide range of opportunities which include clinical and professional development, vocational qualifications, leadership and management development as well as Apprenticeships and Functional Skills support. We support all staff from Oxford Health.

Personal development is encouraged and is supported through Business Administrator Level 3 Apprenticeships and other relevant IT and administration upskilling courses, alongside regular supervision and personal development review.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Experience

Essential

  • Previous experience in a receptionist role.
  • Experience using a wide range of IT equipment in a training/conference setting (e.g. laptops, projectors, speakers, smart screens)

Personal qualities

Essential

  • Works well under pressure.
  • Practical problem-solving skills
  • Ability to work alone and as part of a team.

Job Related Aptitude and Skills

Essential

  • Ability to multi-task, prioritise and work flexibly and under pressure.
  • IT literate with intermediate skills in Microsoft Word, Excel and PowerPoint
  • Excellent organisation, interpersonal and planning skills
Person Specification

Experience

Essential

  • Previous experience in a receptionist role.
  • Experience using a wide range of IT equipment in a training/conference setting (e.g. laptops, projectors, speakers, smart screens)

Personal qualities

Essential

  • Works well under pressure.
  • Practical problem-solving skills
  • Ability to work alone and as part of a team.

Job Related Aptitude and Skills

Essential

  • Ability to multi-task, prioritise and work flexibly and under pressure.
  • IT literate with intermediate skills in Microsoft Word, Excel and PowerPoint
  • Excellent organisation, interpersonal and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Learning & Development

Unipart House

Cowley

OX4 2PG


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Oxford Health NHS Trust

Address

Learning & Development

Unipart House

Cowley

OX4 2PG


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Centre and Business Manager

Olivia Tingley

olivia.tingley@oxfordhealth.nhs.uk

07867142514

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum | pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

267-CS7311238

Job locations

Learning & Development

Unipart House

Cowley

OX4 2PG


Supporting documents

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