Oxford Health NHS Trust

CMHT Receptionist - Amersham

The closing date is 07 July 2025

Job summary

Are you an Admin or Receptionist looking to step into Healthcare? Or do you want a change of scene?

We're looking for a Receptionist to become a valued part of our Adult Mental Health Team in Amersham. This is a full-time, front-of-house role where your presence will genuinely make a difference each day.

As the first point of contact for patients, carers and professionals, your professionalism, communication skills and calm approach will set the tone for our service. You'll be part of a team that values consistency, reliability and attention to detail.

This role is ideal if:

You're reliable, approachable, and committed to high standards of service
You enjoy being part of a close-knit team but can work independently
You're looking for a long-term role in a meaningful, people-focused environment

If you're seeking stability, purpose, and a team that truly values what you bring - this could be the perfect role for you.

Main duties of the job

Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
As the first point of contact you will need to consider a wide range of information to ensure each patient's needs are progressed or referred on. This includes initial handling of complaints.
Use advanced communication skills when dealing with patients who may have special needs or exhibit challenging behaviour.
Use a networked computerised system to manage multiple diaries and input patient information
Obtain personal details and other sensitive social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for confidentiality.
Provide information and advice about Adult Mental Health services and access to NHS emergency Mental Health, including out of hours services.
Receive and transmit information electronically using the Oxfordshire networked e-mail system, and provide general clerical support, including letter writing and correspondence when necessary.

The ability to travel independently between sites within the Trust is essential for this role.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure you're your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team".

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

24 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-BM7237258

Job locations

Amersham Health Centre

Chiltern Avenue

Amersham

HP6 5AY

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Literacy and Numeracy GCSEs or equivalent
Confident with Microsoft Office 365

Experience

Essential

Experience of keyboard and willingness to learn health specific computerised systems
Experience in general office work
Experience of management of appointments and accurate handling of cash, receipts and banking procedures

Desirable

Experience of working with heath IT system/reception work

Personal Qualities

Essential

Excellent customer service skills
Able to work effectively as part of a team
Adaptable to changing circumstances and flexible in approach to working
Self-motivated and able to use own initiative and to work under pressure
Effective organisational skills including the ability to prioritise, plan and complete work

Person Specification

Qualifications

Essential

Literacy and Numeracy GCSEs or equivalent
Confident with Microsoft Office 365

Experience

Essential

Experience of keyboard and willingness to learn health specific computerised systems
Experience in general office work
Experience of management of appointments and accurate handling of cash, receipts and banking procedures

Desirable

Experience of working with heath IT system/reception work

Personal Qualities

Essential

Excellent customer service skills
Able to work effectively as part of a team
Adaptable to changing circumstances and flexible in approach to working
Self-motivated and able to use own initiative and to work under pressure
Effective organisational skills including the ability to prioritise, plan and complete work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.