Oxford Health NHS Trust

Senior Receptionist Administrator

The closing date is 08 June 2025

Job summary

Are you looking to grow in your admin career? Or would like a change of pace within your admin work?

We're seeking a Senior Receptionist to join our team in Luther Street Medical Centre who has an interest in services for homeless people.

Within this role you shall handle all contacts confidently with compassion, patience and professionalism. You should demonstrate good communication skills supporting patients, carer's, colleagues, and other professionals,be well organised with a flexible approach and you should work well as part of a team.

We encourage you to get in-touch should you have any questions about the role. During this role your working hours will work a mixture of shifts, Early 8-4 | Late 10:30 - 18:30.

Main duties of the job

Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems

The ability to travel independently between sites within the Trust is essential for this role.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

23 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-CH7189864

Job locations

Luther Street Medical Centre

PO Box 7, St Aldates

Oxford

OX1 1UL

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Qualifications - Academic/Skills/Professional

Essential

Good general level of education (minimum GCSE Grade or equivalent 5-9
Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

Essential

Proven experience of working in a receptionist and or office environment
Experience of using office computer programmes including Word, Excel and Outlook
Experience of working in a Team
Ability to deal with the public in a polite and professional manner

Desirable

Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
Knowledge of EMIS and Docman Clinical Systems
Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

Essential

Understanding of the need for confidentiality
Customer focused approach

Person Specification

Qualifications - Academic/Skills/Professional

Essential

Good general level of education (minimum GCSE Grade or equivalent 5-9
Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

Essential

Proven experience of working in a receptionist and or office environment
Experience of using office computer programmes including Word, Excel and Outlook
Experience of working in a Team
Ability to deal with the public in a polite and professional manner

Desirable

Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
Knowledge of EMIS and Docman Clinical Systems
Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

Essential

Understanding of the need for confidentiality
Customer focused approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.