Oxford Health NHS Trust

Team Admin - Mental Health Hub

The closing date is 03 June 2025

Job summary

Are you looking for an opportunity to work in an innovative and developing service? Are you an organised and proactive administrator with excellent communication and interpersonal skills?

Do you enjoy using your initiative and flexibility to support your team to deliver high-quality services?

We're seeking a Team Admin to join our wider admin team supporting the Buckinghamshire Primary Care Mental Health hub. You'll play a vital role in improving access to dedicated mental health support in local community settings across Buckinghamshire.

You will be managing enquires, via email and telephone, from service users and professionals. You will also be responsible for general administration duties for clinical staff, minute taking, data recording and collection.

If you have any questions about the team or queries please don't hesitate to contact the team on the details at the bottom of this advert.

Main duties of the job

Handle general enquiries into the hub.
Respond to email and telephone enquiries, using a high level of initiative.
Working in a confidential, respectful and sensitive manner.
Organising meetings, co-ordinating the diaries of team members and providing administrative support as required.
Provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per Annum | Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

267-BM7167885

Job locations

Buckinghamshire Primary Care Mental Health Hub

Whiteleaf Centre

Aylesbury

HP20 1EG

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

NVQ Level II in business administration or equivalent experience
GCSE English and Maths (minimum Grade C or equivalent)

Desirable

Recognised secretarial qualification (eg RSA or equivalent)

Knowledge and Experience

Essential

Experience of using Office computer programs including MS Teams, Excel, Word and Outlook
Ability to manage and prioritise own workload
Ability to liaise with both the public and all professionals in a confident and effective manner
Experience of working in a role with varying demands
Ability to work effectively under pressure/with interruptions

Desirable

Experience of working in a healthcare environment
Working knowledge of email systems and electronic health records systems

People Skills

Essential

Able to communicate with staff across all levels of the organisation
Able to communicate in a respectful and senstive manner with service users

Desirable

Experience of dealing with challenging telephone calls

Person Specification

Qualifications

Essential

NVQ Level II in business administration or equivalent experience
GCSE English and Maths (minimum Grade C or equivalent)

Desirable

Recognised secretarial qualification (eg RSA or equivalent)

Knowledge and Experience

Essential

Experience of using Office computer programs including MS Teams, Excel, Word and Outlook
Ability to manage and prioritise own workload
Ability to liaise with both the public and all professionals in a confident and effective manner
Experience of working in a role with varying demands
Ability to work effectively under pressure/with interruptions

Desirable

Experience of working in a healthcare environment
Working knowledge of email systems and electronic health records systems

People Skills

Essential

Able to communicate with staff across all levels of the organisation
Able to communicate in a respectful and senstive manner with service users

Desirable

Experience of dealing with challenging telephone calls

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Buckinghamshire Primary Care Mental Health Hub

Whiteleaf Centre

Aylesbury

HP20 1EG

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Oxford Health NHS Trust

Address

Buckinghamshire Primary Care Mental Health Hub

Whiteleaf Centre

Aylesbury

HP20 1EG

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)