Admin Call Handler

Oxford Health NHS Trust

The closing date is 20 May 2025

Job summary

Are you an organised and compassionate administrator looking for a rewarding role in mental health services?

Oxford Health NHS Foundation Trust is enhancing its mental health crisis response provision with new investment, and we are forming a dedicatedCrisis Resolution and Home Treatment Team (CRHTT) to provide intensive home treatment as a true alternative to hospital admission.

We are seeking aCall Handler to play a key role in establishing and maintaining safe and effective administrative processes within this vital service. This is an exciting opportunity to contribute to the development of a high-quality service for service users and their families, working within a dynamic and supportive team.

Main duties of the job

The responsibilities of the role include, but are not limited to:

Provide a comprehensive administrative and secretarial service to the CRHTT.
Manage diaries, arrange appointments and meetings, prepare papers, and take/distribute minutes as required.
Handle correspondence, telephone calls, and emails in a professional, confidential, and sensitive manner.
Respond appropriately to calls, which may include distressed patients or carers, as well as urgent queries from professionals.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

06 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum/pro-rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

267-OA7084874-3A

Job locations

Manzil Way Resource Centre

Cowley Road

Oxford

OX4 1EX

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Skills

Essential

Secretarial training to the level of NVQ3 / RSA3 or equivalent.
Secretarial skills.

Further Training or Job Related Aptitude and Skills

Essential

Working knowledge of Microsoft Office.
Ability to manage and prioritise own workload.

Personal Qualities

Essential

Excellent communication skills and ability to maintain professional manner even when under pressure.

Person Specification

Skills

Essential

Secretarial training to the level of NVQ3 / RSA3 or equivalent.
Secretarial skills.

Further Training or Job Related Aptitude and Skills

Essential

Working knowledge of Microsoft Office.
Ability to manage and prioritise own workload.

Personal Qualities

Essential

Excellent communication skills and ability to maintain professional manner even when under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.